- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... motivated individual and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a… more
- Mass Markets (Wichita, KS)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of the ... DSS OPPT Call Center staff and information systems to...and resources. Make recommendations to OPPT and FIA executive management on interpretation and implementation of policies and procedures… more
- Antech Diagnostics (Loveland, CO)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- Mass Markets (Wichita, KS)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... + Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution… more
- Centene Corporation (Topeka, KS)
- …to exceed quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill ... + Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- New York State Civil Service (Albany, NY)
- …relating to TAP and other applicable programs.7. Monitor the operation of the Communication Center using workforce management software to avoid backlogs and ... NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS… more