- Camping World (Greenville, NC)
- … Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center operations, forecasting contact ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- Enterprise Mobility (St. Louis, MO)
- …Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management , Customer ... **Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term… more
- Insight Global (Cascade, MI)
- …of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience highly desired Strong understanding of ... to support forecasting, scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical part in ensuring we… more
- Mass Markets (NC)
- …field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a ... call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management ** **About TP** **TP is...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...such as Amazon Connect and Genesys. Experience in utilizing workforce management tools to optimize staffing and… more
- Encore (Las Vegas, NV)
- Position Overview Responsible for coordinating regional workforce requests across both hotel and offsite operations while ensuring a high level of customer service. ... This position is responsible for coordinating several aspects of regional workforce sharing and scheduling for small to large events. This individual will strive to… more
- Evolent (Richmond, VA)
- …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations… more
- Chewy (Louisville, KY)
- …Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations ... **You'll** **Do** **:** + Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource… more
- Providence (Seattle, WA)
- …Health System. Spends a majority of time in direct service activities within the Center , interaction with other team members, case management and assessment of ... **Description** This position will be working per diem/on call for our MLK facility on weekdays, day...Employer. We are committed to the principle that every workforce member has the right to work in surroundings… more