- Mass Markets (Mesilla, NM)
- …develop supervisors on customer service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality ... business services companies in the USA, with a strong call center footprint and operations that extend across multiple...organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team… more
- AssistRx (Orlando, FL)
- …goals. + Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality ... responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system data entry quality.… more
- University of Michigan (Ann Arbor, MI)
- …or overseeing additional assistance. Evaluate and coordinate workflow/activities to achieve expectations, monitor call center data and manage to goals for new ... areas of Contact Center operations. + Help to oversee and monitor day to day call center operations and processes for customer. satisfaction, efficiency, and… more
- Microsoft Corporation (Reston, VA)
- …reliability. + Acts as a Designated Responsible Individual (DRI) working on call to monitor service for degradation, downtime, or interruptions. Alerts ... guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions.… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …consults reported from clinics, to Team Leads, Floor Supervisors and Appointing Chief. Monitor Call Center Agents phone calls to determine accuracy of ... This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will surveil thirty (30)… more
- The Salvation Army (Syracuse, NY)
- …in-person supervision of staff on evening/night/weekend shifts. + Share in Leadership on- call responsibilities. + Monitor employees, interns, and volunteers in ... + Complete monthly 24-hour schedule with all shifts covered. Monitor payroll; keep track of benefit time. + Occasional...Must have access to private transportation during work and on- call hours. Equal Opportunity Employer: The Salvation Army is… more
- Lawrence General Hospital (Methuen, MA)
- …services for medical center staff and execute related functions; prepare on- call schedules, monitor "Wandering System", issue beepers, record coverage ... circumstances. + Capable completion of and utilization of numerous on- call schedules. + Process calls regarding "Interpreter Services" following established… more
- Pangea Real Estate (Chicago, IL)
- …+ Emergency & On- Call Oversight: + Manage after-hours emergency response and on- call scheduling + Monitor communications to ensure timely responses to urgent ... and prioritize daily work orders to maintenance staff + Monitor quality of work and follow up on escalated...+ Prior experience in the facilities maintenance field; + On- call coverage for emergencies after hours, weekends and holidays;… more
- HCA Healthcare (Pensacola, FL)
- …Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and ... process and adheres to our standards of behavior. **Responsibilities:** + Monitor hospital alarms and call codes. + Answer and route incoming call … more
- CoreCivic (Lumpkin, GA)
- …environment. + Attend seminars, workshops, conferences, etc., as required. + Accept on- call status. + Monitor safety practices: prepare and disseminate safety ... dental files for documentation of all provided services. + Monitor the provision of any required contract services. +...+ Audit pharmacy use for adherence to formulary. + Monitor and supervise strict staff compliance with all applicable… more