- Fallon Health (Worcester, MA)
- …Voice Response) menus, and queue management to enhance customer service efficiency. + Monitor call volumes, handle times, and agent performance metrics. + ... infrastructure as well as managing updates, upgrades manage storage and call recording rules and policies. Includes installing, configuring, maintaining, supporting,… more
- PennyMac (St. Louis, MO)
- …the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ... to achieve department goals. The Customer Experience / Mortgage Call Center Manager will : + Lead a team...consumer experience in the Mortgage Fulfillment Division + Manage, monitor and measure the performance of queues and processes… more
- Microsoft Corporation (Reston, VA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. + ... standardized, repeatable, scalable solutions to guarantee quality. + Participate in on- call rotations and incident response to ensure high availability of services.… more
- The Salvation Army (Elmira, NY)
- …calls are answered in a professional manner. Pass on all messages. + Any emergencies call 911, then the Program Director. + Monitor all visitations. + Monitor ... Overview Seeking On Call Resident Assistants to join our Elmira Corps Our On Call opportunities offer: + Generous time off every year including 14 paid holidays… more
- Paylocity (Meridian, ID)
- …disabilities to perform the essential functions. Knowledge and Application: * Continuously monitor call volume, staffing levels, and agent adherence to schedules ... Analysts and the operations teams to optimize staffing levels, manage call queues, and ensure efficient handling of customer interactions. Primary Responsibilities… more
- Microsoft Corporation (Redmond, WA)
- …best practices. + Acts as a Designated Responsible Individual (DRI) working on- call to monitor system/product feature/service for degradation, downtime, or ... best practices. + Acts as a Designated Responsible Individual (DRI) working on- call to monitor system/product feature/service for degradation, downtime, or… more
- FM (Woodland Hills, CA)
- … quality criteriaDry-run key meetings with BDEs to ensure they have properly planned the call + Establish and monitor an annual call planning process to ... strategies, and the use of associated tools, including the call plan/report, client service plan and new business proposal...new business proposal templates. + **In CRM document:** + Call Plans and Reports for unique and key strategic… more
- Peak Vista (Colorado Springs, CO)
- …and Responsibilities: + Must Provide telephone support for incoming calls to the IT Helpdesk call queue + Monitor IT Helpdesk OMB and IT ticket queue for user ... knowledge base articles as necessary. + Participate in "On Call " rotation to provide after-hours support + Participate in...level in the work environment is typical of any Call Center environment Physical Demands: The physical demands described… more
- Microsoft Corporation (Reston, VA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. ... Maintains operations of live service as issues arise on a rotational, on- call basis. Implements solutions and mitigations to more complex issues impacting… more
- Sysco (Honolulu, HI)
- … orders + Provide customers with invoice copies. + Process credits + Maintaining Call list + Monitor orders before the cut-off + Communicate regularly with ... sales coordination or customer support experience + Preferred: Previous call center experience **Professional Skills** + Strong telephone communication skills… more