- TEKsystems (Hanover, MD)
- …CcaaS channels voice, sms -Conduct end-to-end testing of voice interactions and call routing - Monitor performance and continuously optimize latency, accuracy and ... with different IVR systems (CISCO, Genesys, etc) - Implement call flows, voice prompts and routing strategies within CcaaS...mobile) - Familiarity with telephony protocols (SIP, RTP) and call flow design. * A posting close date added… more
- National Property Management Associates (Norman, OK)
- …status Resident care: + Assistance with food deliveries to the resident rooms. + Monitor the phone and call system from the residents requiring immediate ... matching Summary: Silver Elm Senior Living Apartments is looking for a On- Call Leasing Consultant/Resident Assistant to undertake the leasing activities as well as… more
- Robert Half Office Team (Knoxville, TN)
- …manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and ... medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …staff. * Assign staff and provide technical direction to complete tasks. * Monitor call orders, subcontracts, and funding; prepare financial forecasts. * Develop ... cost performance of a major program or multiple programs, in accordance with call order requirements and policies. The Technical Director will serve as the official… more
- PingWind INC (Cuba, NM)
- …or experience with Cisco Unified VTC Systems to include scheduling meetings, monitor call statuses, troubleshooting connection issue About PingWind PingWind is ... out of US Naval Base Guantanamo Bay, Cuba. Successful candidate will provide call center/service desk services to both remote and walk-in customers throughout the… more
- US Foods (Charlotte, NC)
- …as necessary. Coordinate activities with other departments to meet customer needs. + Monitor call statistics (eg, number of calls, both inbound and outbound, ... daily activities of the location's Customer Service Representatives and monitor and assess their individual performance against key performance...average call length, number of calls escalated, etc.) to assess… more
- Travel + Leisure Co. (Orlando, FL)
- …+ Assist in preparing reports and analyzing data to assist management as they determine call center goals + Monitor and track attendance to ensure proper shift ... service calls in a timely and efficient manner. + Monitor and evaluate real-time floor performance to ensure service...+ Provide learning or coaching opportunities via live monitoring, call walking, call calibrations, role playing, team… more
- MAPFRE Insurance (Webster, MA)
- …strong relationships with agents and customers through calls and occasional visits. + Monitor call flow and compliance using Genesys system. + Collaborate with ... third-party physical damage claims under personal and commercial auto policies. + Monitor staffing levels, schedules, and workloads to deliver outstanding service. +… more
- University of Michigan (Ann Arbor, MI)
- …retirement savings **Responsibilities **Provide Clerical/Administrative Support** + Answer phone calls, monitor call list, make critical value calls, report ... solving (duplicate tests, missing samples, incorrect samples, and missing information); call on unacceptable specimens (clotted, hemolyzed, wrong container etc.). +… more
- University of Michigan (Ann Arbor, MI)
- …retirement savings **Responsibilities **Provide Clerical/Administrative Support** + Answer phone calls, monitor call list, make critical value calls, report ... solving (duplicate tests, missing samples, incorrect samples, and missing information); call on unacceptable specimens (clotted, hemolyzed, wrong container etc.). +… more