- Huntington National Bank (Columbus, OH)
- …complex accounts. + Oversees daily operations of the assigned team - may monitor call queues, assign/ monitor manual queues, manage break/lunch schedules, ... collections experience + 3 or more years of customer service or call center experience required Preferred Qualifications: + Demonstrated strong leadership qualities.… more
- CRC Insurance Services, Inc. (CA)
- …Department. 12. Maintain necessary licenses to produce business. 13. If applicable, monitor call center environment, assuring adequate coverage during peak ... endorsement/property authority requests according to internal and company guidelines. 9. Monitor production, hit ratios, renewal retention ratios spread of risks and… more
- State of Minnesota (St. Paul, MN)
- …that staff is ready to receive calls and perform the functions of the Call Center, as assigned. Monitor daily operations, status reports, and systems servicing ... Position provides lead work and team coordination for the Call Center Representatives and Research Staff within the Public...incoming workload; and 3) assist in determining staffing needs. Monitor PIC customer responses to ensure that staff is… more
- Insight Global (Parma, OH)
- …virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations. * Monitor system performance and troubleshoot issues ... System Administrator with specialized skills in AWS Connect, AWS virtual desktops, AWS call center solutions, and AI tools integration. The ideal candidate will be… more
- LGG Industrial (La Porte, TX)
- …team of customer service representatives to meet and exceed performance expectations. + Monitor call queues, phone adherence, and service levels to ensure timely ... gaskets, the supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy...work overtime, as required + Ability to be on call , as required + Ability to work nights and… more
- Vanderbilt University Medical Center (Nashville, TN)
- …The person in this role will be the first to respond to a stat or rapid call , access port, monitor pace makers, etc. The hiring team has noted that their ideal ... Weekend Requirement: 3-4 weekend shifts in a 6-week scheduling period + Call Requirement: 3-4 on- call shifts in a 6-week scheduling period (more rare to get… more
- Microsoft Corporation (Redmond, WA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, ... alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. + Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the… more
- Microsoft Corporation (Redmond, WA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, ... alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. + Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the… more
- Microsoft Corporation (Santa Clara, CA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, ... alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. + Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the… more
- Microsoft Corporation (Redmond, WA)
- …provides estimation. + Acts as a Designated Responsible Individual (DRI) working on- call to monitor system/product feature/service for degradation, downtime, or ... interruptions and gains approval to restore system/product/service for simple problems. + Supports using intelligence from algorithm training in deployments. Seeks data analysis systems and computing frameworks to enhance models. Helps create, apply, and… more