- Genmab (Berkeley Heights, NJ)
- …of Patient Services operations and workforce management including, but not limited to: Call Quality Monitoring & Calibration: listening to and verifying Patient ... (PAC) will be a support role within the PSS Call Center. This role will focus on key areas...Call Center to identify gaps in schedule and monitoring of the fax, email and phone queues to… more
- United Site Services (Meridian, ID)
- …Account Executives on consultative selling and relationship management. + Conduct regular call monitoring , performance audits, and coaching sessions. **Process & ... 5 years of sales experience. 3 years of supervisory experience in call center/inside sales field and/or training or equivalent combination of education and… more
- NuAxis Innovations (Washington, DC)
- …hiring, terminations, and resource planning. + Conduct performance reviews, active call monitoring , ticket audits, and customer satisfaction surveys. + ... Ensure continuous professional development of team members through weekly/monthly coaching. **Service Quality & Process Improvement** + Ensure compliance with WMATA's Quality Assurance Plans (QAP). + Actively monitor ticket performance, SLA adherence, and… more
- CyrusOne (Cincinnati, OH)
- …motivated engineers, experts, and innovators in the data center industry. The Monitoring , Analysis, Response, and Communication (MARC) Technician will have a direct ... problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily...MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …operations and workflow disruptions. + Manage daily operations of team within call center platform, including queue monitoring , and real-time adjustments. + ... processes, including forecasting staffing needs, scheduling service delivery within the call center. This role supervises a geographically dispersed team of Remote… more
- BroadPath Healthcare Solutions (Tucson, AZ)
- …English and Spanish is required. This role involves managing daily operations, monitoring performance metrics, and supporting team development within a virtual ... call center environment. Ideal candidates will bring a strong background in call center supervision (preferably in healthcare) and demonstrate the ability to… more
- GAP Solutions Inc (Sacramento, CA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... technical, staffing, and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring contract compliance, managing… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...unavailable. + Support management of staffing, scheduling, and performance monitoring of contract personnel. + Assist in implementing and… more
- Tyto Athene (Woodlawn, MD)
- …+ Perform system and software changes for CSO requests and Trouble tickets. + Monitoring ACD (Automated Call Distribution) queue for issues and troubleshoot. + ... dialing translations, transmissions, network troubleshooting, ACD design and troubleshooting Call Pilot applications and Voice Services, IVR applications and product… more
- Prolink (Cincinnati, OH)
- On Call : Compliance Onboarding Specialist (2025-3174) job in Remote **Location:** Remote **Role Type:** Compliance **JOB SUMMARY** The Compliance Onboarding ... prior to an employee beginning a scheduled assignment - Responsible for monitoring onboarding throughout the entire length of the employee's assignment - Perform… more
