- AECOM (Bradenton, FL)
- …**AECOM** is seeking Freeway Operators who are responsible for the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity ... 2nd shift opportunities. Among other tasks, Freeways Operators' responsibilities include: + Monitoring the status of freeway using CCTV, Road Ranger Service Patrols,… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... KPIs, including talk time, make busy time, LuxSell attempt rate, and call monitoring scores. + Functions as the process expert for the overall reservation… more
- Fair Haven Community Health Care (New Haven, CT)
- … Center Training Guide to ensure efficiency. + Implement tools and processes (eg, call monitoring , audits,) to evaluate staff and enhance the patient experience. ... This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational,...for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC).… more
- AssistRx (Orlando, FL)
- …is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring , scoring, and reporting as well as system data entry ... a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met. +… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …platforms to support business processes. + Demonstrated experience in quality assurance, call monitoring , coaching, or dispute resolution within customer service ... **Key Responsibilities:** + Conduct call evaluations to ensure compliance and service excellence....as the final decision-maker in dispute resolution related to call evaluations. + Monitor departmental inquiries and assess alignment… more
- PennyMac (St. Louis, MO)
- …Environment with proven strong customer service skills + Ability to work with call monitoring tools/software + Demonstrated success with pipeline management + ... journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service...to achieve department goals. The Customer Experience / Mortgage Call Center Manager will : + Lead a team… more
- Broadview FCU (Albany, NY)
- …MSC Managers. Use data to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify areas for ... and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company standards… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- Wright-Patt Credit Union Inc. (Beavercreek, OH)
- …applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate ... and vision. + Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel… more
- NBC Universal (Orlando, FL)
- …start-up meetings, handling all staffing issues resulting from Team Member's call outs, monitoring start-up/shut down procedures, communicating operational ... readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate house/stage attendance and/or business needs, and compiling daily operational information for distribution. Ensures adherence to… more