- Transdev (New Carrollton, MD)
- …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
- AssistRx (Orlando, FL)
- …emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... and develops departmental associates by communicating job expectations, planning, monitoring , appraising, and reviewing job contributions, enforcing policies and… more
- Ford Motor Company (Charleston, WV)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- Rapid Response (Henderson, NV)
- …saving lives and protecting property. The Operations Manager will be accountable for monitoring real-time call data, service levels, and staffing changes. The ... Call Center Shift Manager Department: Customer Service -...or equivalent Military experience. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring… more
- Conduent (San Antonio, TX)
- …-handling procedures to meet contractual call metrics by monitoring CSR call -handling activity using the Call Monitoring Systems. + Be knowledgeable ... CSRs. + Drive compliance to Call Center call...or GED + A minimum of 1-year experience in Call Center or Customer Services + Previous experience in a… more
- St. Luke's University Health Network (Allentown, PA)
- …communication needs of the patient/family, and the medical staff. Responsible for call monitoring , transferring and paging hospital staff, forwarding telephone ... The Operator will provide indirect patient care in a fast-paced Telephone Call Center. Obtains and verifies demographics from callers when applicable. Performs… more
- Mass Markets (ND)
- …analytical and problem-solving skills. + Strong attention to detail for accurate call monitoring and evaluation. + Effective verbal and written communication ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring … more
- Securitas Security Services USA, Inc. (Boston, MA)
- …Dispatcher positions are highly sought after. If you have experience in positions like Call Center Representative, Dispatch or Camera Monitoring this role is a ... environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion… more
- M&T Bank (Williamsville, NY)
- …with the product or service offered. + Manage the completion of third-party call monitoring to ensure adherence to rules and regulations governing vendor ... 8AM-5PM (flexible)** ** ** **_*Experience managing vendor relationships for a call center strongly preferred_** **Overview:** Manages and participates in the… more
- AssistRx (Orlando, FL)
- …is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring , scoring, and reporting as well as system data entry ... a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met. +… more