- Cedars-Sinai (Beverly Hills, CA)
- …event annotation, patient behavior, and technical observations. + Participates in on- call coverage, extended monitoring shifts, and holiday/weekend rotations as ... to give patients the most effective treatment possible. The Neurodiagnostic Monitoring Tech is responsible for the continuous observation, review, and documentation… more
- City of New York (New York, NY)
- …Bureau of Customer Services Call Center software (ie Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make adjustments as needed. ... revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement...and action, the selected candidate will work with the Call Center team of Supervisors to develop and implement… more
- NTT America, Inc. (Nashville, TN)
- …analysis to organizational strategic plans and reviews. + Maintains and improves call center operations by monitoring system performance; identifying and ... adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Manager to join our team in Nashville, Tennessee (US-TN), United… more
- NTT America, Inc. (Nashville, TN)
- …analysis to organizational strategic plans and reviews. + Maintains and improves call center operations by monitoring system performance; identifying and ... forward-thinking organization, apply now. We are currently seeking a Call Center Supervisor to join our team in Nashville,...not limited to the following: + Works with the call center manager to determine call center… more
- TEKsystems (Menands, NY)
- …self services and technical related inquires. - Position requires the recording, tracking and monitoring of call information on the nature of the issue and ... resolution of the inquiry via the call tracking/CRM application. This includes tracking and ... call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation… more
- AssistRx (Orlando, FL)
- …emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... and develops departmental associates by communicating job expectations, planning, monitoring , appraising, and reviewing job contributions, enforcing policies and… more
- RxBenefits (Houston, TX)
- …keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring , training, reviewing, and disciplining of all operators/agents + ... and skills on the job + Perform supervision of timekeeping, QA call monitoring , and corrective/ disciplinary action for all representatives on team + Comply… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Philadelphia Gas Works (Philadelphia, PA)
- …the Call Center operations with supervising. **Responsibilities** + Execute the Call Monitoring Program by performing periodic audits of phone calls to ... as defined by policies and procedures, participates in the call calibration process by monitoring and rating calls according to established Quality Monitoring… more
- Koniag Government Services (Chantilly, VA)
- …to evaluate employee performance + Conduct regular quality assessments through call monitoring , side-by-side observations, and performance data analysis + ... developing training materials, delivering effective training sessions, and implementing quality monitoring processes. This role is essential in ensuring our team… more