- Kelly Services (Horsham, PA)
- …standards. + Submit Adverse Events within 24 hours. + Use feedback from call monitoring and audits to improve performance. **Customer Service Excellence** + ... a compassionate and detail-oriented **Patient Support Specialist** to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout… more
- American Humane (Austin, TX)
- …to production location. + Local, national and/or international travel will be required on- call , sometimes on short notice. + Monitoring of production work can ... Humane Society's renowned No Animals Were Harmed(R) program has multiple On- Call opportunities available with training. The organization is seeking individuals with… more
- J&J Family of Companies (Pittsburgh, PA)
- …schedules to meet business needs. * Support and adjust the queues and prioritize call routing. * Monitoring real-time performance metrics of the contact center ... AZ. Purpose: The Workforce Analyst supports Patient Service Center (PSC) call center operations, collaborating closely with Operations, Quality Management, IT, and… more
- City of Durham (Durham, NC)
- …appropriate response via public safety radio system, maintaining responder and call status, and monitoring radio traffic; and coordinating information ... a general Customer Service role/position + Experience maintaining emergency responder and call status, and monitoring radio traffic + Experience coordinating… more
- Northwell Health (Melville, NY)
- …includes call audits, analysis and reporting. Job Responsibility * Perform call monitoring . * Accurately & effectively audit/evaluate CSR interactions using ... the performance of frontline team members for Revenue Cycle Call Center. You will monitor all servicing interactions, including...trainings of Quality program as needed. * Participate in call calibration sessions for call center staff,… more
- Henry Ford Health System (Detroit, MI)
- …policy. + Develop performance goals and oversee department quality assurance (eg, call monitoring , agent performance, training). 24/7 Operations & Communication ... will be the key operational leader managing our 24/7 in-house Service Call Center, Communications/Operator Services, and Mail Services. You are responsible for… more
- Houston Methodist (Katy, TX)
- …improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. ... calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
- J&J Family of Companies (Pittsburgh, PA)
- …or quality assurance within a healthcare or pharmacy hub setting + Previous call monitoring / documentation monitoring experience + Ability to manage ... Patient Experience Specialist will assist with contact center interaction monitoring , reviewing program performance, and working closely with Operations Leadership… more
- Athene (Conshohocken, PA)
- …Including: Overseeing team activities, assigning responsibilities / call lists / call campaigns, monitoring call volumes, workflows & operational ... processes, developing individual / team metrics reports, tracking results of call campaigns, reporting phone statistics, monitoring recorded phone calls for… more