- Veolia North America (Boise, ID)
- …and ensure appropriate work communication among personnel and departments. Perform regular call monitoring and performance feedback. + Provide direction for ... Strong experience and working knowledge in related areas to include call center operations, credit and collections, billing, payment processing, customer information… more
- Truist (Boca Raton, FL)
- … scripts documented in training, policies, procedures, and guidelines. 9. Achieve acceptable call monitoring scores in each call category. Provide clients ... collections **Preferred Qualifications:** 1. Bilingual 2. Previous lending or call center experience **General Description of Available Benefits for Eligible… more
- Eliassen Group (San Ramon, CA)
- …quality + Call system integration testing: Execution of test plans for call operability and quality monitoring . + Report Writing: Proficient in preparing ... call testing and diagnostic tools, such as call simulators, quality monitoring software, or network analyzers. + Telephony Systems Understanding: Familiarity… more
- Centers Plan for Healthy Living (Staten Island, NY)
- …provide oversight of the Tele-sales staff and ensure ongoing compliance, by conducting call monitoring . He/she will provide topic suggestions based on the ... marketing plans, templates, form, etc. + Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting… more
- Impact Fire (Pottstown, PA)
- …and alarm technicians + Dispatching experience + Able to handle high volume email & call monitoring + Good communication skills + Ability to multitask in a ... We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring , and retrofit of fire safety systems. Come join a dynamic… more
- Cedars-Sinai (Los Angeles, CA)
- … call /contact center is strongly preferred. + Prior quality assurance or call monitoring experience within healthcare, customer service, or contact center ... + Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department's time… more
- Logan A/C & Heat Services (Dayton, OH)
- …Provides daily support and guidance to the Customer Service team + Conduct regular call monitoring and evaluations to ensure a superior customer experience is ... the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position… more
- Rapid Response (Syracuse, NY)
- …the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today! Additional Information Rapid ... position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About...site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring… more
- Truist (Lumberton, NC)
- … scripts documented in training, policies, procedures, and guidelines. 8. Achieve acceptable call monitoring scores in each call category. 9. Communicate ... regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling. 10. Accurately process payments, transactions, and workflows. 11. Complete all required Computer Based… more
- City National Bank (Los Angeles, CA)
- …office operations in a 24/7 environment. Responsible for the completion of call monitoring , team meetings, documenting employee development plans, ensuring ... *Required Qualifications** * Bachelor's Degree or equivalent * Minimum 5 years of call center or fraud operations experience in a banking or financial services… more