- Baylor Scott & White Health (Dallas, TX)
- …goals, action plans, and incentives to drive desired production results. Performs call monitoring , coaching, training, and feedback and disciplining. Coaches, ... _Tuesday to Saturday, 11:00 PM to 7:30 AM; on call every 5 weeks_ **JOB SUMMARY** The Supervisor of...enforcing system policies, procedures and productivity standards. Performs routine call quality reviews on recorded or live calls according… more
- University of Miami (Medley, FL)
- …team to monitor and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of registration documentation, etc.). + ... available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering an… more
- University of Miami (Medley, FL)
- …work in Medley. The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2) provider on- ... call paging or general information requests, and/or 3) patient...Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results. + Assists in training and coaching new… more
- Hawaii Pacific Health (Honolulu, HI)
- …will be responsible for answering and responding to patient accounts related inquiries; monitoring and adjusting incoming call routing real time in response to ... incoming call volumes; monitoring and reporting status of outstanding patient account inquires...in a health care environment. One (1) year of call center experience in a health care setting. **Preferred… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... intraday reporting and support for contact center operations. This position monitors call volume trends, agent performance, and schedule adherence to ensure optimal… more
- Lowe's (Wilmington, MA)
- …team responsible for supporting final mile delivery operations including performance monitoring , inbound call monitoring , customer service escalations, ... issue identification and resolution and continuous improvement efforts. *Knowledge of financial statements and plans. Analyzes variances and creates corrective actions. *Prepares action plans, resolves problems, completes audits and identifies trends. *Ability… more
- Lowe's (Syracuse, NY)
- …team responsible for supporting final mile delivery operations including performance monitoring , inbound call monitoring , customer service escalations, ... issue identification and resolution and continuous improvement efforts. *Knowledge of financial statements and plans. Analyzes variances and creates corrective actions. *Prepares action plans, resolves problems, completes audits and identifies trends. *Ability… more
- Scotiabank (Houston, TX)
- …closely with trading team to ensure daily marking of positions and requisite margin call monitoring . + Attends and documents due diligence meetings. + Reviews ... the closing of new and existing transactions, daily draw requests, tracking and monitoring of collateral, and providing them with updates or changes to the terms… more
- M&T Bank (Getzville, NY)
- …completes audits of activities of a complex nature, either from a call monitoring and/or post-approval process within a lending function. ... Maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.… more
- AbbVie (North Chicago, IL)
- …levels including but not limited to order management & fulfilment, product returns, call monitoring , and work force management. Ensure compliance with financial ... including implementing recognition programs, ensuring accurate compensation, creating and monitoring succession and development plans, coaching and mentoring, setting… more