• Lead, Patient Care Coordinator

    AbbVie (North Chicago, IL)
    …patient escalations. + Provide oversight and direction with day-to-day operations, including monitoring call queue volume and workload to ensure objectives are ... calls during peak volume periods in effort to reduce call overflow. + Work cross-functionally to identify and share...Provide support to the team, as applicable, in quality monitoring and in identifying, reporting and coaching quality issues.… more
    AbbVie (01/09/26)
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  • Supervisor, Care

    CVS Health (Honolulu, HI)
    …and payroll needs, as well as coaching and developing their teams, achieving monthly call quality and monitoring goals, problem solving in a variety of ways, ... environment. The role is an entry-level leadership opportunity within the Customer Care call center, in which Supervisors manage teams of at least 16 colleagues.… more
    CVS Health (12/20/25)
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  • Senior Technical Project Manager

    Leidos (Gaithersburg, MD)
    …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. +… more
    Leidos (01/10/26)
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  • Sr. Technical PM

    ABBTECH Professional Resources, Inc. (VA)
    …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. +… more
    ABBTECH Professional Resources, Inc. (01/07/26)
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  • Senior Technical Project Manager (Salesforce)

    System One (Washington, DC)
    …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... * Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. *… more
    System One (12/18/25)
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  • Technical Production Technician

    System One (Chicago, IL)
    …Support Corporate Executive level events by providing in-room technical support , video call monitoring , and live streaming. Basic setup of additional video, ... lighting, and audio equipment when required. General knowledge of how to run virtual events: capturing remote inputs from Zoom or other VC platforms, basic knowledge using high end virtual switchers such as Vmix or VizRT, use NDI tools and accessing a remote… more
    System One (01/07/26)
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  • JP Morgan Wealth Management - National Branch…

    JPMorgan Chase (Irvine, CA)
    …are in place to coach, develop and promote Personal Advisors, including performing call monitoring reviews to ensure quality interactions + Drive integration ... with One Chase partners to include but may not be limited to Banking, Lending and digital + Closely partner with the Supervisory Management and be expected to manage all day-to-day administrative, supervisory and operational aspects for the business in order… more
    JPMorgan Chase (12/12/25)
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  • Desktop Support Engineer

    City of New York (New York, NY)
    …and operations management. -Oversee day-to-day ticket activities, including change management, call monitoring , action planning, and reporting. -Handle issue ... escalation and resolution processes. -Communicate internally with updates to organizational teams. -Work closely with relevant project managers on IT-related projects. -Prioritize and manage activities to minimize business impact. -Manage special projects and… more
    City of New York (12/04/25)
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  • Absence Leave Solutions PFML Unit Leader

    MetLife (Clarks Summit, PA)
    …through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities, gaps in knowledge, trends ... for quality, service and/or compliance. * Accountable for team correctly performing claim adjudication with the focus on Decisional, Financial, Claims Coding and Compliance Accuracy in accordance with the Customers' plan/policy and regulations. * Ensures team… more
    MetLife (11/28/25)
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  • Service Desk Team Lead

    TekSynap (Arlington, VA)
    …and managing CSI activities to ensure appropriate Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for ... quality assurance purposes; + Serve as a further escalation point for Service Desk supervisors; + Attend Change Advisory Board meetings as described in Attachment J6D (Meetings); and + Participate in Problem Management activities **REQUIRED QUALIFICATIONS** +… more
    TekSynap (11/13/25)
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