- Interstate Waste Services, Inc. (Teaneck, NJ)
- …party collection agencies. + Process credit card, ACH payments. + Conduct agents call monitoring and evaluations. Provide constructive feedback and coaching. + ... applications. + Assist in managing day to day operations of a collections call center environment. + Making sure collectors adhere to company policy and procedures.… more
- University of Rochester (Rochester, NY)
- …Services in developing immediate and long-term performance improvements. + Conducts call monitoring , service observations, patient satisfaction calls. Acts as ... Supervisor to ensure employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are met, assess trends, and makes… more
- Citigroup (O'Fallon, MO)
- …and customer-oriented solutions. Heavy focus on coaching and developing staff including call /email monitoring , one on one observations, scorecard review and ... coach, and evaluate individual and team progress including skills assessments and call listening; take corrective action to ensure service standards are met +… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
- Edward Jones (St. Louis, MO)
- …and System Manager, AEP, AES, SAL gateways, CMS etc.) + SIP + Verint Call Recording Quality Monitoring , Screen Capture and Workforce Management + Agile Practices ... technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, and contact center applications including workforce… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. +… more
- Stryker (Austin, TX)
- …+ Integrate Stryker's Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging ... testing of complex systems + Prior experience integrating nurse call and/or patient monitoring systems + Ability to deploy technology in the healthcare… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... * Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. *… more
- Tufts Medicine (Lowell, MA)
- …specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls ... processed, etc. **Physical Requirements** : 1. Frequent sitting, standing and walking while working, and lifting 10-15 pounds. 2. Must be able to reach supply shelves in the office or supply room and reach printers and copiers. 3. May be exposed to dust and… more
- California Dental Association (Sacramento, CA)
- …Business Submission goals for all lines of business + Customer response and call monitoring + Accurately tracks all prospect management through appropriate ... company database. + Creates and sustains long-term working relationships with valued CDA members, and insurance clients. + Conducts consistent follow up with prospective clients both on the phone and via email. + Interacts with members, clients, and… more