- The Davey Tree Expert Company (Cincinnati, OH)
- …a culture of safety through establishing accountability for employee development, close call monitoring , and incident investigation + Ensure timely and accurate ... completion of all record keeping for projects such as invoicing, work in process, timesheets etc. + Create Business Development opportunities to grow the area + Work proactively with other Supervisors and Operations Manager to deliver client focused solutions… more
- Wolters Kluwer (Indianapolis, IN)
- …via phone and email + Maintain or exceed quality performance metrics, including call monitoring scores + Communicate and explain information and data to ... customers and other team members + Utilize critical thinking + Software testing to identify bugs and potential fixes + Assume remote control over customers' computers when necessary to resolve problems + Escalate issues for resolution when warranted + Works… more
- System One (Arlington, VA)
- …(CI) and managing CI activities to ensure appropriate Service improvement results. + Perform call monitoring of live and/or recorded Service Desk agent calls for ... quality assurance purposes. + Serve as a further escalation point for Service Desk supervisors. REQUIRED SKILLS + ITIL v3 or v4 Foundation Certified (or HDI Manager Level) onsite with a minimum of 10 years of experience in Service Desk Services and directly… more
- DriveTime (Fort Worth, TX)
- …This includes using tools such as analytics dashboards, formal account reviews and call monitoring in order to create departmental and individual development ... plans to address any deficiencies. + Work side-by-side with management and individual contributors to observe work processes and practices, provide informal and formal constructive feedback, training and development to ensure effective follow through on… more
- NuAxis Innovations (Washington, DC)
- …hiring, terminations, and resource planning. + Conduct performance reviews, active call monitoring , ticket audits, and customer satisfaction surveys. + ... Ensure continuous professional development of team members through weekly/monthly coaching. **Service Quality & Process Improvement** + Ensure compliance with WMATA's Quality Assurance Plans (QAP). + Actively monitor ticket performance, SLA adherence, and… more
- Equitable (Charlotte, NC)
- …is responsible for supervising all sales activities of internal wholesalers, including call monitoring , phone logs, sales presentations and general business ... activities designed to promote and sell 1290 Funds mutual fund strategies. This person will also be responsible for coordinating training programs and providing ongoing coaching for the internal wholesalers as it relates to Equitable Investment Management's… more
- TekSynap (Arlington, VA)
- …and managing CSI activities to ensure appropriate Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for ... quality assurance purposes; + Serve as a further escalation point for Service Desk supervisors; + Attend Change Advisory Board meetings as described in Attachment J6D (Meetings); and + Participate in Problem Management activities **REQUIRED QUALIFICATIONS** +… more
- Toyota (Alpharetta, GA)
- …and objectives for the department including call handling, adherence to call model, monitoring , customer retention, and follow-up guidelines. + Monitor the ... changing needs of the team and provide input and participate in the interview, selection and hiring process to ensure adequate staffing levels. **What you bring** + Bachelor's degree or equivalent combination of training and experience in related field. +… more
- Microsoft Corporation (Reston, VA)
- …Site Operations: Serve as a Designated Responsible Individual (DRI) in a 24x7 on- call rotation, monitoring service health and responding to incidents within SLA ... landscape of our ever-evolving attackers. This is a team which provides on- call operational support and improvements to the operational posture of the Microsoft… more
- NBC Universal (Orlando, FL)
- …advice and support regarding objectives, participate in emergency response and on- call processes. Conduct monitoring /sampling as required for occupational health ... for assigned area including critical controls. Drives identification, implementation, and monitoring of environmental, health and safety risks, designs and conducts… more