- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for...talk time, make busy time, LuxSell attempt rate, and call monitoring scores. + Functions as the… more
- ManpowerGroup (Philadelphia, PA)
- **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our ... Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users,...UCCE Web View, and CUIC reporting **Capacity Planning & Monitoring ** + Perform capacity planning through ongoing monitoring… more
- CACI International (Chantilly, VA)
- Cisco Call Manager Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... US * * * **The Opportunity:** CACI is looking for a Cisco Call Manager Administrator is responsible for the day-to-day administration, configuration, and… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for ... leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The… more
- Bank OZK (Little Rock, AR)
- …(QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our ... by senior call center management. + Conducts resource planning by monitoring KPIs, staffing levels, and coordinating staff scheduling to meet business needs. +… more
- Fair Haven Community Health Care (New Haven, CT)
- … Center Training Guide to ensure efficiency. + Implement tools and processes (eg, call monitoring , audits,) to evaluate staff and enhance the patient experience. ... equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Call Center Manager is responsible for the strategic, operational,… more
- Mass Markets (Wichita, KS)
- …globally expanding, industry-leading organization. TheCall Center Sales Manageroversees all aspects of our call center team. As a sales manager , you will ensure ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position...to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify and… more
- TD Bank (Greenville, SC)
- …for Credit Cards and Unsecured Lending, specifically related to regulatory compliance monitoring . This role will execute monitoring , conduct regulatory research, ... business or function. This role will be largely focused on the on-going monitoring of consumer business lines which would require the following: + Ability to… more
- TD Bank (New York, NY)
- …role. **Job Description:** TD Bank is seeking a strategic and technically skilled Manager to join our Information Security team, focused on strengthening our fraud ... Management) capabilities. This role will lead the expansion of our monitoring and alerting footprint across enterprise platforms, ensuring control effectiveness,… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the quality… more