- C&W Services (Raleigh, NC)
- …for the day-to-day leadership, performance, and development of Customer Service Representatives (CSRs) supporting the Facilities Hub. This position ensures ... the team delivers consistent, accurate, and timely service in alignment with contractual Service Level Agreements (SLAs) and client expectations. **Job… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, ... to and maintain a knowledge base of common issues and solutions to promote user self- service and reduce call volume. + Support trend and root cause analysis to… more
- Boardwalk Pipeline Partners (Houston, TX)
- …in 24x7 On- Call rotation. Job Responsibilities + Provide level 1 support for Service Desk line during peak call periods + Help Workstation and Service ... an Analyst II Desktop Support for our Houston, TX office . POSITION DESCRIPTION: The job purpose is to provide...knowledge articles and user guides + Participate in 24x7 On- Call rotation and adheres to Service Level… more
- Allied Universal (Gainesville, FL)
- …enforcement or criminal justice related studies + A minimum of 8 or more years of service in any military branch + Associate 's degree (or 60 credits) or higher ... enforcement or criminal justice related studies + A minimum of 8 or more years of service in any military branch + Associate 's degree (or 60 credits) or higher… more
- Humana (Santa Fe, NM)
- …In addition to core retention campaigns and allegation mitigation, the role supports Call Quality for their team, contributes to broader enterprise value by test & ... achieve retention goals and deliver exceptional member experiences (ie Call Quality) + Uses key metrics and KPIs to...+ Growth / Continuous Improvement Mindset **Preferred Qualifications** + Associate or Bachelor's Degree + Start Up or Innovation… more
- New York State Civil Service (Wampsville, NY)
- …representing employers in presenting cases for unemployment insurance appeal hearings.*An associate degree may substitute for two years of experience; a bachelor's ... representing employers in presenting cases for unemployment insurance appeal hearings.*An associate degree may substitute for two years of experience; a bachelor's… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …Conduct call quality monitoring and provide details on tactical associate coaching with targeted improvements for issue resolution + Facilitate cross-functional ... for managing a subset of product lines within Technical Service and Support. The SSS will assist with new...expected to focus on improved rollout for customer and associate technical communications, new products and product changes, as… more
- Houston Methodist (Houston, TX)
- …homeschool equivalency, partial or full completion of post-secondary education, etc.) + Associate degree preferred **EXPERIENCE** + Two years of experience in any of ... the following: service recovery, insurance verification, working with patient information, having...+ Must be able to operate within a Microsoft Office environment. Proficiency in MS Outlook and MS Word/Excel,… more
- HCA Healthcare (Tamarac, FL)
- …the call center' customer groups (ie physicians and their office staffs, callers, and fellow employees). + Maintains professionalism and customer-centric ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...navigating and documenting in multiple technology platforms and other call and office -oriented systems as needed. EXPERIENCE… more
- Veterans Affairs, Veterans Health Administration (Salt Lake City, UT)
- …five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Responsibilities VA Careers - ... all procedure, as mandated by Medical Center and Radiology Service Infection Control policies, to include performing exams utilizing...emergency scans on standby, 24 hours per day & call coverage. Call coverage requires 30-minute availability… more
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