- University of Miami (Medley, FL)
- …in Medley. The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2) provider ... of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work...Scorecards which include Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results. + Assists… more
- AssistRx (Overland Park, KS)
- …have full ownership of daily call center performance, workforce management, quality monitoring , and strategic process improvement for all inbound and ... leader to oversee all aspects of our mail-order pharmacy call center operations. The Director of Call ...change management as the organization scales. + Performance and Quality Management + Own all daily queue performance, … more
- Cedars-Sinai (Los Angeles, CA)
- …Experience working in a call /contact center is strongly preferred. + Prior quality assurance or call monitoring experience within healthcare, customer ... are worked according to established policies and procedures to meet data quality goals, comply with department policies and procedures, optimize point of service… more
- ABBTECH Professional Resources, Inc. (VA)
- …center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/ Quality Monitoring , Performance Management, eLearning, Intelligent ... Experience in managing and optimizing contact center operations, including workforce management, quality monitoring , and performance metrics. + Proven ability to… more
- Leidos (Gaithersburg, MD)
- …center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/ Quality Monitoring , Performance Management, eLearning, Intelligent ... Experience in managing and optimizing contact center operations, including workforce management, quality monitoring , and performance metrics. + Proven ability to… more
- Amazon (Seattle, WA)
- …and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring , global telephony, and voice AI ... * Define and execute strategy for global voice coverage and quality * Create and deliver compelling content including executive presentations, technical… more
- University of Miami (Miami, FL)
- …based on industry best practices. + Participates in the development and improvement of call monitoring formats and quality standards. + Assists management in ... on industry best practices; participates in the development and improvement of call monitoring formats and quality standards; works with the Decision Support… more
- TEKsystems (Raleigh, NC)
- …and communicating program expertise in areas such as training, call quality and quality monitoring , reports, workflow management, and program-specific ... procedures, and software systems if needed. * Responsible for monitoring new agent's performance. * Serve as an ongoing...other groups to identify training needs to ensure consistent call quality expectations are met. * Support… more
- AECOM (Bradenton, FL)
- …**AECOM** is seeking Freeway Operators who are responsible for the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity ... 2nd shift opportunities. Among other tasks, Freeways Operators' responsibilities include: + Monitoring the status of freeway using CCTV, Road Ranger Service Patrols,… more
- Bank OZK (Little Rock, AR)
- …(QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our ... align team objectives, address concerns, and share insights on call center performance and quality trends. +...card systems and imaging systems. + Comprehensive knowledge of quality monitoring tools, systems and technologies. +… more