• Quality Assurance Trainer - Toll Operations

    State of Georgia (Fulton County, GA)
    …and database. 1. The trainer must demonstrate the ability and knowledge to perform call quality monitoring . 2. The trainer must demonstrate the ability ... and revise schedules for new hire classes and enrichment classes. 4. Perform quality monitoring /reviews during the training period utilizing the quality more
    State of Georgia (08/22/25)
    - Related Jobs
  • Workforce Management Intern - Customer Experience

    Generac Power Systems (Pewaukee, WI)
    …further investigation. + Maintain dashboards and assist in preparing summaries for leadership. + ** Call Quality & Monitoring ** + Monitor and report on weekly ... center partners. Our team ensures staffing efficiency, performance monitoring , and process alignment. **You will:** + Learn how... call quality and compliance. + Document findings and support coaching… more
    Generac Power Systems (08/21/25)
    - Related Jobs
  • Access Center Educator

    Houston Methodist (Katy, TX)
    …for improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call ... patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) **SUPPLEMENTAL… more
    Houston Methodist (07/31/25)
    - Related Jobs
  • Sr Access Center Workforce Management…

    Houston Methodist (Katy, TX)
    …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
    Houston Methodist (06/10/25)
    - Related Jobs
  • Call Monitoring Senior Specialist

    Citizens (Johnston, RI)
    Description The Call Monitoring QC Senior Specialist plays a critical role in ensuring that customer interactions within Consumer Operations meet regulatory, ... partners as needed. + Collaborate with training and operations teams to align call monitoring insights with agent development programs. + Participate in… more
    Citizens (08/22/25)
    - Related Jobs
  • Coordinator, PACE Assistant Training Specialist,…

    East Boston Neighborhood Health Center (Revere, MA)
    …to provide exceptional service for the PACE Program. Through virtual training sessions, call monitoring , and quality assurance activities, the Assistant ... best practices, tools, and technologies to enhance training delivery and quality monitoring processes. + Participate in departmental meetings, contributing… more
    East Boston Neighborhood Health Center (08/08/25)
    - Related Jobs
  • Contact Center Leader

    EverBank (Jacksonville, FL)
    …across the enterprise to support delivery of enterprise initiatives. + Establishes a call monitoring quality program that ensures alignment to regulations ... manage agents' performance, while establishing operational targets, best practices, and monitoring to support client services, quality , and efficiency standards.… more
    EverBank (08/28/25)
    - Related Jobs
  • ONSITE Traffic Monitoring Operator/…

    AECOM (Indianapolis, IN)
    …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more
    AECOM (06/19/25)
    - Related Jobs
  • Call Quality Analyst I

    PennyMac (Moorpark, CA)
    …achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Call Quality Analyst is responsible for performing call ... various lines of business within Default Servicing. As the Call Quality Analyst , you will provide...culture and values What You'll Bring + Experience in call monitoring or in a customer facing… more
    PennyMac (08/14/25)
    - Related Jobs
  • Call Center Quality Manager

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
    Three Saints Bay (06/13/25)
    - Related Jobs