- Humana (Honolulu, HI)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Houston Methodist (Katy, TX)
- …for improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call ... patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) **SUPPLEMENTAL… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
- Orlando Utilities Commission (Orlando, FL)
- …the following: + Project Management; + Software Application (ie AutoCAD, Verint, BPA Call Center Quality Monitoring , NICE, HiPath, contact center ... functions; + Analyze and monitor compliance of contact trends ( call and email), both quality and productivity, using applicable software; + Run reports and… more
- Insight Global (Cascade, MI)
- …and scaling a new call center by establishing and executing quality monitoring processes, analyzing performance trends, and collaborating with training and ... Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure...Design and implement quality assurance processes and monitoring frameworks for new call center operations… more
- Stanford Health Care (Menlo Park, CA)
- …and facility-related requests, emphasizing empathy, professionalism, and responsiveness.* Implement quality assurance programs, including call monitoring , ... Enhancement:* Identify opportunities for process improvement and develop strategies to streamline call center operations while enhancing the quality of support… more
- Fifth Third Bank, NA (Cincinnati, OH)
- …in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for conducting Quality Programs, including Call Monitoring , interaction with operational/Vendor ... call monitors for vendors. + Supports development of monitoring plans for critical vendors, and review monitoring...+ Participates in activities that ensure calibration of the quality monitoring program. Works with offshore personnel… more
- East Boston Neighborhood Health Center (Revere, MA)
- …to provide exceptional service for the PACE Program. Through virtual training sessions, call monitoring , and quality assurance activities, the Assistant ... best practices, tools, and technologies to enhance training delivery and quality monitoring processes. + Participate in departmental meetings, contributing… more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more