- LA Care Health Plan (Los Angeles, CA)
- …and actionable recommendations. Monitors Key Performance Indicators (KPIs) such as call accuracy, empathy quality , service level impact, error rates, ... Manager, Customer Engagement and Experience Quality Assurance Job Category: Customer Service Department: Office of CSC Excellence Location: Los Angeles, CA, US,… more
- RxBenefits (Minneapolis, MN)
- …On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with ... and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and...core processes + Partner with Training using results from monitoring and other quality programs to create… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + Follow-up on ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its...provide trending reports to maximize productivity. + Assist with monitoring the Patient Appointments Call Center systems… more
- Houston Methodist (Cypress, TX)
- At Houston Methodist, the Director Quality & Outcomes position is responsible for the leadership and strategic direction, oversight, and coordination of quality ... safety, clinical outcomes, risk management, infection control, performance improvement, quality issues, external reporting, and regulatory compliance. This position… more
- LA Care Health Plan (Los Angeles, CA)
- …customer service workflows, and contact center operations. Familiarity with CMS call monitoring guidelines and regulatory requirements. Excellent attention to ... ability to deliver constructive feedback. Proficient in QA platforms, CRM systems, and call monitoring tools. Ability to maintain confidentiality and adhere to… more
- Houston Methodist (Baytown, TX)
- At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality ... to facilitate improvement efforts relevant to clinical care. The Manager Quality position facilitates and directs implementation of evidence-based practice using… more
- Houston Methodist (Sugar Land, TX)
- …the hospital to include evaluation of equipment, policy development and implementation/ monitoring of quality control. + Prepares, implements, and initiates ... * Full Time - Days* The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services.… more
- LA Care Health Plan (Los Angeles, CA)
- …alignment, coordinating with Provider Network Management as appropriate. Ensures continuous monitoring of documentation quality and supports operational teams in ... Senior Manager, Appeals and Grievances Center of Quality and Excellence Job Category: Management/Executive Department: CSC Appeals & Grievances Location: Los… more
- Sharp HealthCare (San Diego, CA)
- …Master's Degree; Bachelor's Degree in Nursing; Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality ; Certified ... - 8 Hour Shift **Additional Shift Information:** **Weekend Requirements:** As Needed **On- Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):**… more
- AAA Mid Atlantic (Wilmington, DE)
- … quality assurance experience. + Possess a strong background in customer service, quality monitoring , report trending and analysis. + MS office - working ... AAA Club Alliance is seeking a Quality Assurance Specialist to join our team. This...service. + Responsible for reviewing survey data (Qualtrics), researching call data (Sales Force) and may require monitoring… more