- WellLife Network (East Elmhurst, NY)
- …housing, and employment support, all grounded in a commitment to compassionate, high- quality care. Central to our mission is an unwavering dedication to diversity, ... for crisis intervention and incident reporting procedures. 7. Responsible for monitoring and recording progress on daily checklists, any behavior contracts,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track...basis, as well as through long-term projects. + Provides call quality metrics data to generate and… more
- Philadelphia Gas Works (Philadelphia, PA)
- …by policies and procedures, participates in the call calibration process by monitoring and rating calls according to established Quality Monitoring ... the region. Become part of the PGW Team! **Supervisor, Quality Assurance** The Quality Assurance Supervisor is... Center operations with supervising. **Responsibilities** + Execute the Call Monitoring Program by performing periodic audits… more
- Bon Secours Mercy Health (Irvine, KY)
- … call review to resolve escalation of issues as well as scheduled call monitoring . + Provide feedback to supervisors/managers and others as needed via ... + Identify and escalate risks through defined channels for issues identified through call monitoring or other interactions with Service Experts. + Participate in… more
- The Gathering Spot (Atlanta, GA)
- … quality standards, scripts, and customer service guidelines + Participate in call monitoring , coaching sessions, and Quality Assurance (QA) reviews + ... Timely and complete documentation of all prospect interactions + Quality Assurance (QA) Scores: Adherence to call ...+ Quality Assurance (QA) Scores: Adherence to call scripts, service standards, and compliance guidelines KPIs are… more
- LA Care Health Plan (Los Angeles, CA)
- …and actionable recommendations. Monitors Key Performance Indicators (KPIs) such as call accuracy, empathy quality , service level impact, error rates, ... Manager, Customer Engagement and Experience Quality Assurance Job Category: Customer Service Department: Office of CSC Excellence Location: Los Angeles, CA, US,… more
- RxBenefits (Minneapolis, MN)
- …On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with ... and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and...core processes + Partner with Training using results from monitoring and other quality programs to create… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + Follow-up on ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its...provide trending reports to maximize productivity. + Assist with monitoring the Patient Appointments Call Center systems… more
- Houston Methodist (Cypress, TX)
- At Houston Methodist, the Director Quality & Outcomes position is responsible for the leadership and strategic direction, oversight, and coordination of quality ... safety, clinical outcomes, risk management, infection control, performance improvement, quality issues, external reporting, and regulatory compliance. This position… more
- LA Care Health Plan (Los Angeles, CA)
- …customer service workflows, and contact center operations. Familiarity with CMS call monitoring guidelines and regulatory requirements. Excellent attention to ... ability to deliver constructive feedback. Proficient in QA platforms, CRM systems, and call monitoring tools. Ability to maintain confidentiality and adhere to… more