• Software Engineer - Call Recording

    Bank of America (Jersey City, NJ)
    Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey **To proceed with your application, you must be at least 18 years of age.** ... practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also… more
    Bank of America (08/08/25)
    - Related Jobs
  • Software Engineer - Call Recording

    Bank of America (Pennington, NJ)
    Software Engineer - Call Recording and Speech Analytics Pennington, New Jersey **To proceed with your application, you must be at least 18 years of age.** ... practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also… more
    Bank of America (08/08/25)
    - Related Jobs
  • Call Center Quality Analyst

    Insight Global (Cascade, MI)
    …access functions Experience using QA software and contact center technologies (eg, call recording , speech analytics, CRM, ticketing systems) Proven ability to ... Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high...a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes,… more
    Insight Global (08/08/25)
    - Related Jobs
  • Senior IT Network Voice Engineer

    UCHealth (Aurora, CO)
    …related moves, adds, and changes. + Support all related voice systems including WiFi phones, call recording , and call reporting. + Collaborate with IT teams ... (UCCX) + Cisco Unified Border Element (CUBE), Unity Connection, Singlewire Informacast Fusion, Call Recording , Call Detail Reporting, Cisco Unified Computing… more
    UCHealth (07/23/25)
    - Related Jobs
  • Senior Engineer - Platform, Network Services

    OneMain Financial (Baltimore, MD)
    …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
    OneMain Financial (06/03/25)
    - Related Jobs
  • Cisco Telephony Infrastructure Analyst

    Trinity Health (Syracuse, NY)
    …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) **Nice to Have:** + Cisco Expressway + Cisco UCS (Computing… more
    Trinity Health (08/01/25)
    - Related Jobs
  • Access Center Educator

    Houston Methodist (Katy, TX)
    …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
    Houston Methodist (07/31/25)
    - Related Jobs
  • UC Engineer III

    Chewy (Richardson, TX)
    …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
    Chewy (07/08/25)
    - Related Jobs
  • Sr Access Center Workforce Management…

    Houston Methodist (Katy, TX)
    …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
    Houston Methodist (06/10/25)
    - Related Jobs
  • Solution Consultant

    Verint Systems, Inc. (Tallahassee, FL)
    …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
    Verint Systems, Inc. (06/26/25)
    - Related Jobs