- CIBC (King, NC)
- …Ensure features and integrations meet regulatory, privacy, security, records retention, call recording , and accessibility standards. Define and monitor ... pain points, and designing optimized future-state processes that reduce transfers, after- call work, and rework. These efforts advance interaction deflection and… more
- The Cigna Group (St. Louis, MO)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management, and Quality Assurance for multi-channel ... center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications,… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage customer-facing… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Teledyne (Huntsville, AL)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Cardinal Health (Hagatna, GU)
- …avert future failures. * Design, implementation, and support of Cisco UC and UCCE. * Call recording , SIP, SBC's, CVP * CCNP, ITIL v3 * Demonstrated knowledge of ... Cisco related voice and contact center components * Project management * Strategic approach to Unified Communications * Provides topology documents or the flow of the voice data What is expected of you and others at this level * Applies comprehensive knowledge… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …and CTI is essential, and familiarity with tools like Avaya One-X and Verint call recording is a plus. This role involves troubleshooting and resolving technical ... issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration technology roadmap, aligning it with organizational goals and user needs. A passion for technology… more
- General Motors (Warren, MI)
- **Job Description** **The Role:** The AV Fleet Data Recording team is responsible for the Design, Requirements, Integration, Validation and Execution of AV Data ... Recording Pipeline. As a Systems Engineer in the AV...search or application for employment, email (###@GM.com) us or call us at ###. In your email, please include… more