- Cognizant (Foster City, CA)
- …AD, Okta) and enforce MFA/Conditional Access. . Ensure compliance with **E911** , call recording , and retention policies. . Apply security best practices for ... or similar. + Manage **voice services** : dial plans, number assignments, call routing, PSTN connectivity, and SBC configurations. + Configure and maintain **meeting… more
- University of Utah (Salt Lake City, UT)
- …the setup and configurations of several Unified Communications systems, including Avaya, call recording , Centrex, Microsoft Teams, and voicemail and future ... campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with… more
- MUFG (Tempe, AZ)
- …: Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE, Calabrio Call Recording and ServiceNow are a plus **What You Are Good At:** + ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …microservice clusters. + Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording , voicemail services, and conferencing features. + Provision and ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911 /… more
- The Cigna Group (St. Louis, MO)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management, and Quality Assurance for multi-channel ... center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications,… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Mayo Clinic (Rochester, MN)
- …center operations utilizing telecommunication technologies such as IVRs, Workforce Management, Call Recording , Speech Analytics, and CRM platforms to improve ... and may require extended hours covering multiple time zones, holiday coverage and on- call responsibility one in every four weekends. Position is a hybrid role… more
- Teledyne (Huntsville, AL)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- AireSpring (Dallas, TX)
- …Provisioning Server, Translations, and Perimeta * Understanding of WAF technology and OrecX call recording . WHAT THIS COMPANY OFFERS YOU: + Medical Benefits with ... optional supplemental services through AFLAC + Paid Time-Off Plan + Paid Holidays + 401K with employer match + AT&T Discount on personal mobile plan This remote role is open to candidates anywhere in the US. All your information will be kept confidential… more
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