- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage customer-facing… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Teledyne (Huntsville, AL)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- AireSpring (Dallas, TX)
- …Provisioning Server, Translations, and Perimeta * Understanding of WAF technology and OrecX call recording . WHAT THIS COMPANY OFFERS YOU: + Medical Benefits with ... optional supplemental services through AFLAC + Paid Time-Off Plan + Paid Holidays + 401K with employer match + AT&T Discount on personal mobile plan This remote role is open to candidates anywhere in the US. All your information will be kept confidential… more
- Humana (Pierre, SD)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
- Martin's Point Health Care (Portland, ME)
- …adapt quickly to new applications, and an understanding of telephonic systems, call recording , and tracking systems. + Outstanding telephone and interpersonal ... skills. + Ability to work in a fast paced, high stress environment. + Ability to prioritize and multi-task while maintaining focus on department objectives. + Ability to function independently and within a team. + Takes appropriate initiative while soliciting… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …and CTI is essential, and familiarity with tools like Avaya One-X and Verint call recording is a plus. This role involves troubleshooting and resolving technical ... issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration technology roadmap, aligning it with organizational goals and user needs. A passion for technology… more
- State of Michigan (Dimondale, MI)
- …Excellent verbal and written communication skills are essential. Experience with call monitoring and recording software. Position Location: This position ... you have in providing IT Desktop Support in a call center environment? + None + 1 to 3...indicated experience in providing IT Desktop Support in a call center environment, please describe that experience. 05 How… more
- General Motors (Warren, MI)
- **Job Description** **The Role:** The AV Fleet Data Recording team is responsible for the Design, Requirements, Integration, Validation and Execution of AV Data ... Recording Pipeline. As a Systems Engineer in the AV...search or application for employment, email (###@GM.com) us or call us at ###. In your email, please include… more