- Charles Schwab (Southlake, TX)
- …utilize NICE CXOne studio and has a strong background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
- Amentum (Fort Shafter, HI)
- …+ Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing ) and or Avaya Aura soft switches. + Cisco Meeting Server, ... UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Generac Power Systems (Pewaukee, WI)
- …telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to ... responsible for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle more… more
- City of Columbus (Columbus, OH)
- …usage trends to proactively identify and resolve issues. * Manage user provisioning, call routing updates, and configuration changes in Talkdesk and Cisco ... and resolve Tier 2/3 support issues related to Talkdesk call flows, agent experience, routing configurations, and integrations (eg, Verint WFM). * Support and… more
- Teleperformance USA (Warren, MI)
- …**Communicate staff and department performance metrics to management** + **Responsible for call routing during planned and unplanned Sy** **stem Maintenances and ... AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center activity** +… more
- Resideo (Louisville, KY)
- …solution (Content Guru, Genesys, NICE, CXone, Five9, etc.) with a sound understanding of call routing , IVR design, queues, ACD, and telephony protocols + Proven ... Administration:** Configure and optimize Content Guru storm(R) platform features, including call flows, IVR, skills-based routing , agent profiles, queues, and… more
- EchoStar (Englewood, CO)
- …Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial ... + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform special… more
- Custom Computer Specialists (Raleigh, NC)
- …practices. + Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues. + Perform root cause analysis and ... with a primary focus on Microsoft Teams calling, Direct Routing , and Teams-certified devices. The ideal candidate will have...seamless transition with minimal downtime. + Build and manage call flows, auto attendants, call queues, number… more
- Alight (IN)
- …critical activities:** + Involved in focused testinginvolving contact centersolutions including call center routing and management, IVR and integrations with ... of experience designing, implementing, and supporting cloud contact center solution including call center routing , IVR design and integrations. + Strong… more