- Wells Fargo (St. Louis Park, MN)
- … Routing and Configurations + Troubleshooting, Managing and optimization of call routing logic + Scripting Proficiency in VCC/Studio and administration ... Lead Technology Business Systems Consultant to help design, build, and launch the routing platform for our new Enterprise Level Cloud-Based Contact Center on Five9… more
- Charles Schwab (Southlake, TX)
- …utilize NICE CXOne studio and has a strong background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
- Amentum (Fort Shafter, HI)
- …+ Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing ) and or Avaya Aura soft switches. + Cisco Meeting Server, ... UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Generac Power Systems (Pewaukee, WI)
- …telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to ... responsible for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle more… more
- City of Columbus (Columbus, OH)
- …usage trends to proactively identify and resolve issues. * Manage user provisioning, call routing updates, and configuration changes in Talkdesk and Cisco ... and resolve Tier 2/3 support issues related to Talkdesk call flows, agent experience, routing configurations, and integrations (eg, Verint WFM). * Support and… more
- Resideo (Louisville, KY)
- …solution (Content Guru, Genesys, NICE, CXone, Five9, etc.) with a sound understanding of call routing , IVR design, queues, ACD, and telephony protocols + Proven ... Administration:** Configure and optimize Content Guru storm(R) platform features, including call flows, IVR, skills-based routing , agent profiles, queues, and… more
- EchoStar (Englewood, CO)
- …Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial ... + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform special… more
- Custom Computer Specialists (Raleigh, NC)
- …practices. + Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues. + Perform root cause analysis and ... with a primary focus on Microsoft Teams calling, Direct Routing , and Teams-certified devices. The ideal candidate will have...seamless transition with minimal downtime. + Build and manage call flows, auto attendants, call queues, number… more
- Teleperformance USA (Warren, MI)
- …**Communicate staff and department performance metrics to management** + **Responsible for call routing during planned and unplanned Sy** **stem Maintenances and ... AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center activity** +… more