- EchoStar (Englewood, CO)
- …Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial ... + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform special… more
- Insight Global (New York, NY)
- …Teams platforms. Create and configure Zoom sites per store/region, including auto attendants, call queues, greetings, call routing , and temporary DIDs. ... regarding cost, provisioning and cleaning up closed locations * Familiarity with call routing , IVR, DIDs, and porting processes * Ability to coordinate across… more
- Resideo (Louisville, KY)
- …contact center solution (Genesys, NICE, CXone, Five9, etc.) with a sound understanding of call routing , IVR design, queues, ACD, and telephony protocols + Proven ... Administration:** Configure and optimize Content Guru storm(R) platform features, including call flows, IVR, skills-based routing , agent profiles, queues, and… more
- J&J Family of Companies (Pittsburgh, PA)
- …schedules to meet business needs. * Support and adjust the queues and prioritize call routing . * Monitoring real-time performance metrics of the contact center ... AZ. Purpose: The Workforce Analyst supports Patient Service Center (PSC) call center operations, collaborating closely with Operations, Quality Management, IT, and… more
- Intermountain Health (St. George, UT)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
- Eliassen Group (San Ramon, CA)
- …hardware) and GIS systems on Emergency Services IP Network (ESINet), a 911 call routing application. + Testing e911 products or Networking functionality + ... Ramon, CA. The Test Engineer 1 will test 911 call handling systems in accordance with relevant standards and...ESInet suppliers and OSP providers to test and provide call results. Tracks issues to resolution and communicate updates… more
- Teleperformance USA (Warren, MI)
- …**Communicate staff and department performance metrics to management** + **Responsible for call routing during planned and unplanned Sy** **stem Maintenances and ... AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center activity** +… more
- Texas A&M University System (College Station, TX)
- …200 phone calls per day. This position requires knowledge of TVMDL's test catalog, call routing procedures, and LIMS. Courtesy and professionalism are both a ... experience. + 5+ years of customer service experience involving telecommunication and call routing . Required Knowledge, Skills, Abilities + Knowledge of… more
- Leidos (Baltimore, MD)
- …Node.js, Python or Java for development + 3 years of experience in designing call routing & messaging + Excellent interpersonal and communication skills + Must ... Connect Developer experience + Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing , Live Chat + Experience with… more
- World Wide Technology (Quantico, VA)
- …voice communication systems. + Troubleshoot and resolve issues related to VoIP systems, call routing , voicemail, and user accounts. + Implement and manage ... strong technical expertise and excellent customer service skills. **RESPONSIBILITIES:** ** Call Manager:** + Configure, monitor, and maintain Cisco Unity...features like auto-attendants, call queues, and system integrations. + Provide user training… more