- Vivint (UT)
- …Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint's smart home ecosystem * ... * Build custom scripts and tools using JavaScript to support advanced call routing , reporting, and integrations * Mentor junior engineers and contribute to… more
- Charles Schwab (Southlake, TX)
- …will utilize NICE CXOne studio and has a background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
- Aston Carter (Tampa, FL)
- …Admin Assistant with tons of growth opportunity! Job Description: + Incoming call routing , fax/mail routing , ordering office supplies, printing/collating ... mail and all FedEx/UPS incoming & outgoing packages. + Routing phone calls to the appropriate employees in the...once per week for their office. + Perform mail routing process duties which includes front-end scanning of paper… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Lawrence General Hospital (Methuen, MA)
- …Configure, troubleshoot, and resolve issues related to phone lines, extensions, voicemail, call routing , and contact center applications. + Monitor system ... Mitel, or similar). + Knowledge of SIP, PRI, analog lines, voicemail, call routing , and call center applications. + Familiarity with wireless communication… more
- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …services + Proficiency designing dial plans, IVR flows, queue logic, and call routing policies + Strong documentation and customer-facing communication skills ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911… more
- BAE Systems (Vicksburg, MS)
- …POTS telecom systems, diagnosing and resolving issues such as line provisioning, call routing , and device connectivity. You'll design POTS telecom architectures, ... Background in VoIP/POTS convergence and scripting for automation (eg, Python for call routing ) + Master's degree in a relevant field or additional certifications… more
- Intermountain Health (Lafayette, CO)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
- The Cigna Group (St. Louis, MO)
- …center projects from an architecture and design perspective including call routing , multi-platform contact centers, inbound/outbound self-service/queuing and ... and standards. + Utilize Contact Center systems such as Contact Routing , CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call … more
- Leidos (Baltimore, MD)
- …Node.js, Python or Java for development + 3 years of experience in designing call routing & messaging + Excellent interpersonal and communication skills + Must ... Connect Developer experience + Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing , Live Chat + Experience with… more