- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- EPAM Systems (Weehawken, NJ)
- …and SBCs + Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards **Requirements** + 3+ ... Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations + Lead end-to-end… more
- BAE Systems (Herndon, VA)
- … center technology deployments, user training, and transition planning + Contribute to call routing and trunking design within enterprise voice platforms + ... network engineering and other telecom engineers in integration activities involving telephony or call center + Assist in the design, testing, and deployment of new… more
- Philips (Fort Myers, FL)
- …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
- Cambridge Health Alliance (Cambridge, MA)
- …all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify ... messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information… more
- Walmart (Bentonville, AR)
- …+ Lead product direction for **core CCaaS capabilities** including IVR, call routing , workforce engagement management, analytics, quality monitoring, and ... Deep understanding of **CCaaS architecture** , **cloud telephony** , **omnichannel routing ** , and **workforce optimization** . + Experience leading large-scale… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …GitHub Actions, Terraform) 6. Troubleshoot and resolve production issues related to call routing , latency, and system performance. 7. Ensure secure access ... AWS services. 2. Develop and maintain custom contact flows, IVR systems, and routing profiles. 3. Build and integrate APIs to connect Amazon Connect with internal… more
- CommonSpirit Health (Phoenix, AZ)
- …the critical details needed to accurately and efficiently direct the call . Call responses could include, call routing , code calling, overhead ... to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications operators… more
- WMCHealth (Hawthorne, NY)
- …technology including specialized software platforms as applicable to maximize productivity. + Call Routing : Directing calls to the correct departments or ... Provider Solutions Inc. City/State: Hawthorne, NY Category: Clerical/Administrative Support Department: Call Center Union: No Position: Per Diem Hours: Monday -… more
- Intermountain Health (Wheat Ridge, CO)
- …and providers. Schedules patient office visits and procedural appointments, directs patient triage call routing , as well as making outbound calls related to ... patient's electronic medical record when appropriate as well as documenting call categories within ancillary systems. Performs registration duties to include… more