- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- Philips (Baltimore, MD)
- …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …GitHub Actions, Terraform) 6. Troubleshoot and resolve production issues related to call routing , latency, and system performance. 7. Ensure secure access ... AWS services. 2. Develop and maintain custom contact flows, IVR systems, and routing profiles. 3. Build and integrate APIs to connect Amazon Connect with internal… more
- Wells Fargo (Wilmington, DE)
- …pressure in a dynamic and complex environment + Understanding of the IVR/IVA and call routing platforms, including the ability to maintain and configure customer ... Contact Center Business Analyst to join the Customer & Agent Experience and Routing product team to support our legacy platforms and modernization effort called… more
- Cambridge Health Alliance (Everett, MA)
- …all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify ... messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information… more
- Xylem (Houston, TX)
- …customer demand and business priorities. + Implement tools and systems to enhance call routing , case management, and customer satisfaction. + Collaborate with IT ... and enforces Standard Operating Procedures (SOPs) for customer engagement, aligns call center resources, and drives performance across customer service and… more
- Brookfield Properties (Charleston, SC)
- …or IT support tickets. + Support the design and optimization of IVR configurations, call routing logic, and workflows to improve customer and agent experience. + ... environment. + Strong understanding of telephony systems (Five9 or similar) and call center operations. + Excellent communication skills with the ability to convey… more
- Eliassen Group (San Ramon, CA)
- …(software, hardware) and GIS systems on Emergency Services IP Network (ESINet), a 911 call routing application. + Testing New and Proof of concept e911 products ... Ramon, CA. The Test Engineer 2 will test 911 call handling systems in accordance with relevant standards and...defects and report test results. + Work directly with call handling and ESInet suppliers to investigate, provide root… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …be providing Genesys systems administration, troubleshooting a variety of telephony scenarios such as call routing , IVR, call flows, etc.. Ideally seeking a ... a 7 X 24 Tier 1 environment, and participates in on call rotation. Preferred Qualifications: + Genesys Cloud CXone (PureCloud) systems administration/support.… more
- JPMorgan Chase (Tampa, FL)
- …possible experience, including driving self-service options. **Job responsibilities** + Partner with Call Routing , IVR Team, Workforce Planning and other cross ... ensure the highest quality interaction with JPMorgan, whether they call , write, or self-serve. You will ensure that we...and skills** + 3+ years' work experience, ideally in call center, strategy, or client-centric function + 1+ years… more