- Public Storage (Plano, TX)
- …numbers for each property listing. + Collaborate with external vendors/agencies to ensure correct call routing and attribution. + Report on call volumes, ... maintain dashboards or reports that track key metrics for property listings, call tracking, and reputation management. + Offer regular updates and recommendations to… more
- Evolent (Richmond, VA)
- …* Operational Insight: Deep understanding of contact center operations, including call routing , queuing, reporting, and analytics. * Cross-Functional ... * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system functionality. *… more
- University of Rochester (Rochester, NY)
- …and balance the priorities of the department. + Maintains an understanding of call routing and voicemail systems to troubleshoot issues. + Effectively ... on the Access Center IT applications and telecom system to achieve departmental, team, and individual call metrics. + Understands call center industry to manage… more
- CommonSpirit Health (Phoenix, AZ)
- …the critical details needed to accurately and efficiently direct the call . Call responses could include, call routing , code calling, overhead ... to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications operators… more
- Insight Global (St. Petersburg, FL)
- …& Innovation: Proactively identify workflow inefficiencies, propose innovative solutions for call routing , escalation paths, and automation. You'll champion ... Assist), and Clearview reporting. You'll diagnose and resolve intricate call flow issues, integration challenges, IVR misroutings, and address latency/connectivity… more
- Intermountain Health (Wheat Ridge, CO)
- …and providers. Schedules patient office visits and procedural appointments, directs patient triage call routing , as well as making outbound calls related to ... patient's electronic medical record when appropriate as well as documenting call categories within ancillary systems. Performs registration duties to include… more
- Resurgent Capital Services (Greenville, SC)
- …caller's situation. Apply appropriate solutions to account(s) such as status update, call routing , notation, and follow-up. + Negotiating and processing ... software. + Customer service: Prior customer service experience, especially in collections or call centers. What We Offer: + Monthly bonus + Competitive salary +… more
- Linchpin Solutions, Inc. (Frederick, MD)
- …and operate the Voice Gateway Routers (VGR) - Understand call setup and call traffic flow Routing - Load routers/switches IOS (CCNA R&S) - Load ... the below topics: Voice - Create trunks - Build call managers - Create route patterns - Setup and...network (WAN)accelerators - Setup, troubleshoot, and understand Policy Based Routing (PBR) and Web Cache Communication Protocol (WCCP) -… more
- TEKsystems (Cincinnati, OH)
- …+ Handle incoming communications via phone, email, chat, and social media using call routing and digital support tools. + Perform account transactions and ... necessary. ️ Skills & QualificationsTop Skills + Customer service & support + Call center experience + Strong communication skills + Multitasking & attention to… more
- Lumen (Des Moines, IA)
- …+ **Implement and maintain** SIP-based voice infrastructure in AWS, including SBCs, and call routing logic. + **Automate provisioning and monitoring** of voice ... hybrid voice environments. + **Troubleshoot and resolve** issues related to call quality, latency, and service availability in real-time. + **Collaborate with… more