- Insight Global (Windsor Mill, MD)
- …Border Controllers (SBCs), IP phones, and softphones. . Implements dial plans, call routing , voicemail, auto-attendants, and other voice features. . Integrates ... Acting as an escalation resource for difficult technical problems related to call quality, network issues, and system performance . Interacting with contractors,… more
- Link Solutions Inc (St. Mary's County, MD)
- …ensure 24x7x365 availability. + Manage system performance, monitoring, and troubleshooting for call routing , VoIP, SIP trunking, PRI lines, and digital display ... Desk (ESD) communication systems, including Digital Signage (Symon) and Automated Call Distribution (ACD/Genesys). You will be responsible for maintaining our team's… more
- Sprinklr (TN)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Ophthalmic Consultants of Boston (Plymouth, MA)
- …workflows to increase efficiency + Manage the ShoreTel Director program (profiles, call routing , holiday schedules, reports) + Oversee Patient Gateway activity ... oversight during holiday/office closures Communication & Reporting + Prepare the Emergency On- Call Schedule and SharePoint updates + Coordinate with Notify MD and… more
- BAE Systems (Vicksburg, MS)
- …in digital communications (eg, email/SMS gateways) and scripting for automation (eg, Python for call routing ) + Master's degree in a relevant field or additional ... POTS telecom systems, providing remote initial contact support, and performing first- call resolution activities. You'll diagnose and resolve common POTS telecom… more
- Linchpin Solutions, Inc. (Frederick, MD)
- …and operate the Voice Gateway Routers (VGR) - Understand call setup and call traffic flow Routing - Load routers/switches IOS (CCNA R&S) - Load ... the below topics: Voice - Create trunks - Build call managers - Create route patterns - Setup and...network (WAN)accelerators - Setup, troubleshoot, and understand Policy Based Routing (PBR) and Web Cache Communication Protocol (WCCP) -… more
- System One (Washington, DC)
- …Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing , self-service automation, and CRM integration. * Manage ... and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. *… more
- Leidos (Scott Air Force Base, IL)
- …PowerPoint, TEAMs. + Experience with one or more of the following: alarm surveillance, call routing , session initiated protocol, media call flow, packet ... capture analysis, Juniper IP technologies + Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.… more
- Serco (Herndon, VA)
- …teams + Experience managing contact center solutions, including workforce management, call routing , and performance analytics + Strong understanding of ... .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …assigned. + Administer and maintain the IP phone system, including user configurations, call routing , and voicemail setup. + Troubleshoot and resolve issues ... their requirements. + Monitor system performance and ensure optimal uptime and call quality. + Develops implementation plans to upgrade communications systems. +… more