- WMCHealth (Hawthorne, NY)
- …technology including specialized software platforms as applicable to maximize productivity. + Call Routing : Directing calls to the correct departments or ... Provider Solutions Inc. City/State: Hawthorne, NY Category: Clerical/Administrative Support Department: Call Center Union: No Position: Per Diem Hours: Monday -… more
- Intermountain Health (Wheat Ridge, CO)
- …and providers. Schedules patient office visits and procedural appointments, directs patient triage call routing , as well as making outbound calls related to ... patient's electronic medical record when appropriate as well as documenting call categories within ancillary systems. Performs registration duties to include… more
- Insight Global (Windsor Mill, MD)
- …Border Controllers (SBCs), IP phones, and softphones. . Implements dial plans, call routing , voicemail, auto-attendants, and other voice features. . Integrates ... Acting as an escalation resource for difficult technical problems related to call quality, network issues, and system performance . Interacting with contractors,… more
- Link Solutions Inc (St. Mary's County, MD)
- …ensure 24x7x365 availability. + Manage system performance, monitoring, and troubleshooting for call routing , VoIP, SIP trunking, PRI lines, and digital display ... Desk (ESD) communication systems, including Digital Signage (Symon) and Automated Call Distribution (ACD/Genesys). You will be responsible for maintaining our team's… more
- Sprinklr (TN)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Ophthalmic Consultants of Boston (Plymouth, MA)
- …workflows to increase efficiency + Manage the ShoreTel Director program (profiles, call routing , holiday schedules, reports) + Oversee Patient Gateway activity ... oversight during holiday/office closures Communication & Reporting + Prepare the Emergency On- Call Schedule and SharePoint updates + Coordinate with Notify MD and… more
- BAE Systems (Vicksburg, MS)
- …in digital communications (eg, email/SMS gateways) and scripting for automation (eg, Python for call routing ) + Master's degree in a relevant field or additional ... POTS telecom systems, providing remote initial contact support, and performing first- call resolution activities. You'll diagnose and resolve common POTS telecom… more
- Linchpin Solutions, Inc. (Frederick, MD)
- …and operate the Voice Gateway Routers (VGR) - Understand call setup and call traffic flow Routing - Load routers/switches IOS (CCNA R&S) - Load ... the below topics: Voice - Create trunks - Build call managers - Create route patterns - Setup and...network (WAN)accelerators - Setup, troubleshoot, and understand Policy Based Routing (PBR) and Web Cache Communication Protocol (WCCP) -… more
- Wayfair (Boston, MA)
- …and customer trends behind data models and AI that influence customer targeting, call routing , customer valuation, and similar analytics areas + Ability to ... are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our… more
- Serco (Herndon, VA)
- …teams + Experience managing contact center solutions, including workforce management, call routing , and performance analytics + Strong understanding of ... If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more