- Robert Half Technology (Plano, TX)
- …internal teams and vendors to ensure seamless onboarding. + Validate connectivity, call routing , and feature functionality post-migration. + Provide Tier 2/3 ... (eg, RingCentral, Cisco, Avaya, or similar). + Experience with SIP protocols, call routing , IVRs, and PBX systems. + Proven track record of successful VoIP… more
- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- BAE Systems (Herndon, VA)
- … center technology deployments, user training, and transition planning + Contribute to call routing and trunking design within enterprise voice platforms + ... network engineering and other telecom engineers in integration activities involving telephony or call center + Assist in the design, testing, and deployment of new… more
- Philips (Baltimore, MD)
- …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
- Cambridge Health Alliance (Everett, MA)
- …all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify ... messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information… more
- Walmart (Bentonville, AR)
- …+ Lead product direction for **core CCaaS capabilities** including IVR, call routing , workforce engagement management, analytics, quality monitoring, and ... Deep understanding of **CCaaS architecture** , **cloud telephony** , **omnichannel routing ** , and **workforce optimization** . + Experience leading large-scale… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …GitHub Actions, Terraform) 6. Troubleshoot and resolve production issues related to call routing , latency, and system performance. 7. Ensure secure access ... AWS services. 2. Develop and maintain custom contact flows, IVR systems, and routing profiles. 3. Build and integrate APIs to connect Amazon Connect with internal… more
- TEKsystems (Cincinnati, OH)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... people total. if you are dealing with a tough call situation you can utilize the team chat feature...for support. Will be responsible for knowing and understanding call policies and procedures. Taking around 30-40 calls per… more
- CommonSpirit Health (Phoenix, AZ)
- …the critical details needed to accurately and efficiently direct the call . Call responses could include, call routing , code calling, overhead ... to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications operators… more
- TEKsystems (Cincinnati, OH)
- …account access. + Answer customer questions regarding bank products and services using call routing and digital communication tools. + Perform customer account ... transactions, and concerns. + Remain knowledgeable of and comply with all call center policies, banking procedures, and regulatory requirements. + Stay current on… more