- Serco (Herndon, VA)
- …teams + Experience managing contact center solutions, including workforce management, call routing , and performance analytics + Strong understanding of ... .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …assigned. + Administer and maintain the IP phone system, including user configurations, call routing , and voicemail setup. + Troubleshoot and resolve issues ... their requirements. + Monitor system performance and ensure optimal uptime and call quality. + Develops implementation plans to upgrade communications systems. +… more
- Ferguson Enterprises, LLC. (Newport News, VA)
- …**Facilities Coordinator/ Call Operator** to support daily facility operations and provide call - routing services for our main company phone line. This role ... requires a proactive professional with strong communication skills and the ability to manage multiple tasks in a fast-paced environment. **Responsibilities** + Serve as the primary contact for escalated facility issues and emergencies. + Greet and receive… more
- Liberty Utilities (Joplin, MO)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing , digital deflection, automation, and agent enablement. + ... in electric, gas, or combination operations. + Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. + Lean Six Sigma, PMP,… more
- Stanford Health Care (Newark, CA)
- …development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall customer experience ... accurate records and documentation related to contact center activities, including call logs, customer interactions and employee performance records. + Coordinates… more
- ABBTECH Professional Resources, Inc. (VA)
- …Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing , self-service automation, and CRM integration. + Manage ... and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. +… more
- Leidos (Meridian, ID)
- …understanding of Service Desk Hierarchy. *Familiarity with computer technology. *Knowledgeable in call routing and case management processes as well as case ... Level Requirements (SLRs) are met. *Proactively monitor all agents in the Call Management System. *Liaises with other departments to assist in resolving outages… more
- Blue KC (Kansas City, MO)
- …including administration of **NICE Contact Center as a Service (CCaaS)** , call routing , and IVR capabilities. + Manage enterprise collaboration and ... conference room technologies, including **Cisco Teams** and **Microsoft Teams Rooms** , ensuring consistent and reliable user experience. + Establish and enforce end user computing standards, policies, and security compliance aligned with healthcare data… more
- TAD PGS, Inc. (San Diego, CA)
- …of Cisco Collaboration solutions. + Assist the Senior Implementation Engineer in configuring call routing , dial plans, voice gateways, and SIP trunks. Basic ... in Layer 3&4 Protocols and Cisco Firewalls + Experience in Cisco Unified Call Manager + Experience as a Network Engineer. + Scripting experience-python or ansible… more
- Leidos (Gaithersburg, MD)
- …Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing , self-service automation, and CRM integration. + Manage ... and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. +… more