- Ferguson Enterprises, LLC. (Newport News, VA)
- …**Facilities Coordinator/ Call Operator** to support daily facility operations and provide call - routing services for our main company phone line. This role ... requires a proactive professional with strong communication skills and the ability to manage multiple tasks in a fast-paced environment. **Responsibilities** + Serve as the primary contact for escalated facility issues and emergencies. + Greet and receive… more
- Liberty Utilities (Joplin, MO)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing , digital deflection, automation, and agent enablement. + ... in electric, gas, or combination operations. + Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. + Lean Six Sigma, PMP,… more
- Stanford Health Care (Newark, CA)
- …development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall customer experience ... accurate records and documentation related to contact center activities, including call logs, customer interactions and employee performance records. + Coordinates… more
- ABBTECH Professional Resources, Inc. (VA)
- …Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing , self-service automation, and CRM integration. + Manage ... and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. +… more
- Leidos (Meridian, ID)
- …understanding of Service Desk Hierarchy. *Familiarity with computer technology. *Knowledgeable in call routing and case management processes as well as case ... Level Requirements (SLRs) are met. *Proactively monitor all agents in the Call Management System. *Liaises with other departments to assist in resolving outages… more
- Blue KC (Kansas City, MO)
- …including administration of **NICE Contact Center as a Service (CCaaS)** , call routing , and IVR capabilities. + Manage enterprise collaboration and ... conference room technologies, including **Cisco Teams** and **Microsoft Teams Rooms** , ensuring consistent and reliable user experience. + Establish and enforce end user computing standards, policies, and security compliance aligned with healthcare data… more
- TAD PGS, Inc. (San Diego, CA)
- …of Cisco Collaboration solutions. + Assist the Senior Implementation Engineer in configuring call routing , dial plans, voice gateways, and SIP trunks. Basic ... in Layer 3&4 Protocols and Cisco Firewalls + Experience in Cisco Unified Call Manager + Experience as a Network Engineer. + Scripting experience-python or ansible… more
- Leidos (Gaithersburg, MD)
- …Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing , self-service automation, and CRM integration. + Manage ... and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. +… more
- Covenant Health Inc. (Knoxville, TN)
- …word processing, CAD, and other office automation software required. Demonstrated knowledge of call center systems and call routing configuration. Licensure ... Requirement: Employee must have a valid Tennessee driver's license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure. Apply/Share Job Title… more
- Capgemini (Nashville, TN)
- …Text-to-Speech, and Agent Assist. Knowledge of telecom-specific challenges such as call routing , number portability, and service provisioning. Experience with ... analytics tools for conversational performance tracking. Familiarity with agile methodologies and design thinking. \#LI-SD1 The base compensation range for this role in the posted location is $62,200 to $150,250 . Capgemini provides compensation range… more