- NBC Universal (Universal City, CA)
- …troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing . + Extensive experience with Cisco PBX infrastructure, ... encompassing configuration, troubleshooting, and change management. + In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub. + Expertise in hosted voice solutions and VoIP trunking, with practical exposure to… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing , IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- Polaris Pharmacy Services, LLC (Fort Lauderdale, FL)
- …continuous availability. + Network design and optimization activities. + Telephony and call routing management leadership and guidance for supporting team ... members. + Incident & Problem Management + Oversee incident response and escalation processes to ensure timely resolution. + Lead post-incident reviews and ensure documentation of lessons learned. + Process Improvement + Optimize Azure Cloud utilization and… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR,… more
- Robert Half Legal (Virginia Beach, VA)
- …members. * Handle a switchboard with up to 10 lines, ensuring accurate and timely call routing . * Maintain the reception area, ensuring it is clean, organized, ... and presentable at all times. * Provide administrative support to staff, including scheduling appointments and managing correspondence. * Assist in coordinating office activities to ensure smooth daily operations. * Respond to inquiries and provide accurate… more
- Robert Half Legal (Clayton, MO)
- …personnel. * Handle incoming calls using a multi-line phone system, ensuring efficient call routing and message-taking. * Maintain the reception area to ensure ... a clean and detail-oriented appearance. * Manage and distribute incoming mail and packages to the correct recipients. * Provide administrative support to the team, including scheduling meetings or organizing files. * Assist with basic office tasks such as… more
- Corewell Health (St. Joseph, MI)
- …patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. + Performs patient registration and check-in: confirms ... patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments. + Maintains patient medical records according to standards;… more
- Mary Greeley Medical Center (Ames, IA)
- …phone system in a professional manner providing a prompt response and accurate call routing to support a patient centered care organization. Required ... Qualifications + None specified. Preferred Qualifications + NAHAM Certified Healthcare Access Associate + Associate degree in healthcare related area of study + 1 year Admitting/Registration or equivalent healthcare experience. What We Offer + Comprehensive… more
- Colliers Engineering & Design (Holmdel, NJ)
- …functions, contact guidance, and more. + Offer solutions and assistance beyond simple call routing ; ensure callers' needs are met efficiently and with ... exceptional customer service. + Take detailed messages and relay them promptly to the appropriate staff. + Receive voicemails from general mailbox, forwarding on to appropriate staff. + Prepare, proofread, and finalize correspondence, letters, memos, reports,… more
- Bandwidth (Raleigh, NC)
- …and business outcomes. + Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing , media services, and voice quality metrics. + Knowledge ... of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails. + Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities. + API-first product design… more