- Humana (Raleigh, NC)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
- Iteris, Inc. (Tampa, FL)
- …and records maintenance + Manage front desk activities, visitor reception, and phone call routing + Monitor project deliverables and deadlines, ensuring timely ... submission and follow-up + Process and distribute reports and documents to relevant stakeholders + Assist with annual budgeting and expense tracking + Coordinate purchases, renewals, warranties, and subscriptions + Schedule and organize meetings, reserve… more
- JPMorgan Chase (New York, NY)
- …pacing on user experience. + Design and optimize IVR and chat flows, including call routing , escalation paths, and error handling for both self-service and ... agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse… more
- Newegg Inc. (Diamond Bar, CA)
- …needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to improve ... self-service resolution rates. + Manage multiple projects and competing deadlines to minimize operational impact and maintain service continuity. + Facilitates user group meetings, feedback sessions, software demonstrations, and training. + Collaborate with… more
- Iowa Department of Administrative Services (Cedar Rapids, IA)
- …by finding alternate contact. Answer incoming calls politely and clearly, determining nature of the call and routing the call to the appropriate person and ... route complex issues to area office supervisor or Secretary 2. Take messages as appropriate. Cancel and reschedule appointments as requested by staff. Document changes in case record and send notifications to job candidates and assigned team members as… more
- US Foods (Seabrook, NH)
- …analyzing existing routes and driving improved efficiencies. * Initiate and support routing projects to reduce overall miles, increase on time, reduce goal distance, ... service territory, and cross-divisional transfers. * Drives and supports important routing metrics: On Time, Cases/Truck/Mile/Stop, Goal Distance. * Ensure routes… more
- Eurofins US Network (Chicago, IL)
- …business needs and objectives set annually by Sales Management and will include territory routing , call activity and pre- call planning goals. Selling: + ... a territory plan to achieve financial objectives -- maximizing call schedules, targeting, and appropriate company and test positioning...move a client through the sales process from cold call to close and follow-through + Effectively prepare and… more
- Publisher's Circulation Fulfillment (NJ)
- …Full-Time Travel Percentage Up to 25% Description Job Summary The Logistics Routing & Optimization Analyst uses product knowledge, customer input, support activity, ... requests and feedback, contribute to training, and end-user documentation. Logistics Routing & Optimization Analysts, while working independently, will also interact… more
- Veterans Affairs, Veterans Health Administration (Poplar Bluff, MO)
- …and routes Veterans appropriately for resolution. Screens incoming calls using approved call -management protocols, routing urgent clinical issues to nursing or ... providers. Assists Veterans with telehealth access, MyHealtheVet functions, appointment technology, and virtual visit requirements. Identifies incomplete encounters, scheduling errors, unsigned notes, and data inconsistencies, collaborating with providers and… more
- Three Saints Bay (Newark, NJ)
- …meetings/travel/office activities, writing/editing correspondence, corresponding via email, managing visitors, routing call to the appropriate personnel, record ... keeping, and answering questions and requests. The Administrative Assistant is responsible for conducting research using various resources to analyze data and report the findings to the appropriate personnel while maintaining confidentiality. The… more