- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools. + Strong Cisco routing and switching knowledge ... voice recognition, speech analytics, and natural language processing for self-service and routing . + Ensure seamless integration of AI and CPaaS technologies into… more
- ADP (Roseland, NJ)
- …telephony and administration and experience with contact center technologies (eg, Salesforce, routing , IVR, call recordings, and WFM.) Having an understanding of ... supporting technologies such as remote and virtual desktop management, and those technologies needed to operate customer contact centers as well as a good knowledge of customer service methodologies and best practices for a service organization focusing on… more
- PulteGroup (Bonita Springs, FL)
- …Leveraging Technical Platforms: + Utilize multiple lead management software systems daily including: Call Tracking Metrics - Phone Routing System Lasso - OSS ... specific CRM Podium - Texting Platform BombBomb - Video Messaging Platform Microsoft Dynamics/D365 - Company CRM + Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details. Reporting Metrics: + Track… more
- ChildServe (Johnston, IA)
- …and Wednesday: 12:00pm - 5:30pm How You'll Make an Impact + Answer multi-line telephone, routing the call as appropriate. Assist with mail as needed. Receive and ... process organizational faxes coming into the fax machine in a timely, confidential and accurate manner. + Coordinate petty cash and payment functions, and monitor assigned cash boxes. + Greet and identify the needs of visitors to Child S erve . Provide a… more
- GE Appliances, a Haier company (Louisville, KY)
- …agent productivity, and customer satisfaction-including virtual agents, intelligent routing , post- call summarization, and AI-powered troubleshooting assistants. ... + Collaborate with internal product support teams to integrate product knowledge bases and warranty data into AI tools for better contextual automation. + Own and manage annual operating and capital budgets for AI platforms, vendor contracts, and technology… more
- Lilly (Indianapolis, IN)
- …You Should Bring:** + Advanced experience with Microsoft Teams Voice: Direct Routing , Operator Connect, call queues, auto attendants, licenses, Teams Admin ... in telephony** - Leverage Microsoft Teams Voice, SBCs, PSTN, and advanced routing to deliver scalable, secure, and high-quality voice solutions. + **Act as… more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming operational data ... into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role, you will… more
- HCA Healthcare (Pensacola, FL)
- **Description** **Introduction** Do you have the PRN career opportunities as a Call Center Operator you want with your current employer? We have an exciting ... of colleagues. Do you want to work as a Call Center Operator where your passion for creating positive...Provide physician paging service to include taking, processing, and routing consults. + Regular, punctual and dependable attendance.… more
- Mister Sparky (Dayton, OH)
- …service or call taking/ dispatch roles. + Familiarity with scheduling, routing , or dispatch tools (eg, ServiceTitan or similar). + Some experience handling phone ... Customer Support Call Taker Full Time * Dayton Benefits: +...all scheduled service and maintenance calls. Reports to the Call Center Manager. JOB DUTIES + Answers incoming client… more
- Honor Community Health (Pontiac, MI)
- Full Call Center Assistant Job Description (https://honorcommunityhealth.qualtrics.com/ControlPanel/File.php?F=F\_IcN0lWMtCekNAYy) (Click to View) Honor Community ... position Position Description Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care… more