- Carle (Urbana, IL)
- …moving and manages call time effectivelyDirects calls to the appropriate destinationDetermines the caller 's needs and refer the caller to the appropriate party ... Lead Customer Service Representative or Manager for review and actionVerifies caller identity and provides accurate information to the customerDemonstrates good… more
- City of Durham (Durham, NC)
- …jurisdiction. Entry of appropriate narrative in CAD to ensure safety of caller , bystanders and public safety responders, verifying appropriate dispatch priority and ... of silent 911 calls to confirm or rule out hearing impaired or caller in distress. Answering and processing administrative calls and requests for referrals. When… more
- Sharp HealthCare (La Mesa, CA)
- …all phone calls within 3 rings and answers with name and department.Asks before placing a caller on hold, waits for a response and checks back with the caller ... and offers alternatives.Uses a pleasant voice.Is helpful and knowledgeable and thanks the caller at the end of the call.Takes complete messages that are formatted… more
- New York State Civil Service (New York, NY)
- …NYC. Duties Description * Answer calls in a busy call center.* Interview the caller to gather complete information and identify the purpose of the call. * ... Communicate with the caller clearly and politely to explain the process and...to explain the process and next steps for the caller .* Redirect call to proper subject matter expert queue.… more
- Olmsted Center for Sight (Buffalo, NY)
- …capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data. Under the ... volume in a timely and efficient manner + Assess caller needs to provide comprehensive information and make accurate...+ Schedule appointments for agency programs and collect necessary caller information + Complete follow ups and log calls… more
- Penn Medicine (Philadelphia, PA)
- …& items. Answers phone in a professional, courteous, and timely manner speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily; Researches phone...results by referencing available manuals and records, and calls caller back promptly. Understands collection requirements for special or… more
- Conduent (WI)
- …follow up calls as needed. Politeness and a strong focus on servicing the caller are important requirements. CSRs should strive to answer the unasked question(s) so ... that the caller does not have to call again. CSRs must keep the commitments to the caller and take all necessary action to resolve the members issue and answer… more
- Penn State Health (Hershey, PA)
- …to accurately process a high volume and wide variety of calls by determining the caller 's specific needs, assisting the caller , or redirecting the caller to ... the proper location for assistance. Ensure that all calls are answered accurately and timely, maintain efficiency with all departmental processes and procedures. **MINIMUM QUALIFICATIONS:** + High School Diploma required. + 1 year of job related experience… more
- Hackensack Meridian Health (Manahawkin, NJ)
- …a brief screening which extension or departmental personnel to connect with caller . Uses proper questioning techniques for callers, visitors and patients to ensure ... and procedures in appropriately routing of calls. + Keeps caller apprised as to the status of their call....+ Provides directory information for both internal and external caller through computer system.: Consistently demonstrates ability to use… more
- Hackensack Meridian Health (Neptune, NJ)
- …a brief screening which extension or departmental personnel to connect with caller . Uses proper questioning techniques for callers, visitors and patients to ensure ... and procedures in appropriately routing of calls. 7. Keeps caller apprised as to the status of their call....9. Provides directory information for both internal and external caller through computer system.: Consistently demonstrates ability to use… more