- Public Consulting Group (Albany, NY)
- …issues that result from enrollment errors and provide the appropriate contact number to the caller . + Check phone log while caller is on the line, to determine ... if the call is related to a previously logged issue and, if applicable, give the caller an update on the issue based on the information in the log. + When call is… more
- Penn Medicine (Philadelphia, PA)
- …items. + Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily. + Researches...results by referencing available manuals and records, and calls caller back promptly; Understands collection requirements for special or… more
- Fenway Health (Boston, MA)
- …+ Follow established scheduling procedures for booking, cancelling, rescheduling appointments Document Caller Requests in EMR and Route to Appropriate Team Member + ... Using standardized workflows, document caller needs within EMR based on reason for call...in EMR document + Determine how to best serve caller 's request by referencing established work flows (ex: medical… more
- Virginia Mason Franciscan Health (Tacoma, WA)
- …strong customer service skills. It also requires the ability to manage difficult caller situations, respond promptly to caller needs, adapt quickly to changing ... technology and/or work demands/delays, to meet or exceed department metrics, and follow established protocols/procedures. Refer to attached addendum for "Lead" responsibilities and requirements. **Essential Duties** + Answers all inbound calls in accordance… more
- Marriott Vacations Worldwide (Escondido, CA)
- …name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the ... caller to end the call. **Rewards and Gifts:** + Document the distribution of premiums (gifts) in computer software systems. + Distribute gifts to guests upon… more
- Marriott Vacations Worldwide (Scottsdale, AZ)
- …name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the ... caller to end the call. + Speak to guests and co-workers using clear, appropriate and professional language. **Assists Management** + Ensure that hourly employees are… more
- US Marine Corps (Bridgeport, CA)
- …and 5) Orally communicating with a variety of personnel (eg, questioning caller to determine nature of incident, updating information to emergency response team ... and 4) Orally communicating with a variety of personnel (eg, questioning caller to determine nature of incident, updating information to emergency response team… more
- HEI Hotels and Resorts (Ocean City, MD)
- …forms, memorandum and other documents. + Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making ... skills to direct caller 's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. + Distribute… more
- TEKsystems (Minneapolis, MN)
- …benefits information from designated internal platform(s) to further assist with caller 's inquiries. + Demonstrate empathy and active listening in each interaction ... with the caller . + Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism Skills and… more
- TEKsystems (Indianapolis, IN)
- …accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether ... then look this information up in a Knowledge Base and provide it to the caller . -Some FHA lenders have their own loan requirements which are more restrictive than… more