- Sharecare, Inc. (Somerville, MA)
- …a COVID-19 vaccination.** **Essential Job Functions:** + Identify, evaluate and prioritize caller needs, questions and concerns. + Formulate plans of resolution and ... resolutions to the callers in accordance with standard protocol. + Proactively educate caller on program benefits. + Meet or exceed established call center metrics,… more
- State of Colorado (Canon City, CO)
- …if the livestock are suspected to be stolen. Position may also advise the caller to contact the local Sheriff's office to file a theft report. + Position ... investigation upon approval from the Brand Commissioner. + The inspector should advise the caller that if the missing or stolen livestock are recovered to notify the… more
- The County of Los Angeles (Los Angeles, CA)
- …at the mental health ACCESS and Telecommunication Center, performing triage on caller requests for service, referring caller to an appropriate treatment ... source, and/or dispatching a mobile response team or an ambulance. Contacts ambulance companies when ambulance transport is requested through ACCESS Center or collaboration with directly operated clinics. Prepares and signs the application for immediate… more
- McLaren Health Care (Southfield, MI)
- …all incoming customer calls.Identify and triage information needs of caller .Enters accurate demographic andinsurance information into the scheduling system to ... process improvements that lead toachieving and sustaining a high level of caller satisfaction. + Assists and educates patients, families, and physicians' offices… more
- Thompson Buick GMC Cadillac (Raleigh, NC)
- …minimize the time they are put on hold. * Take thorough messages, indicating the caller 's first and last name, company name if applicable, the time, and the message ... the caller wishes to leave. * Provide basic information to callers who have general questions. * Notify telephone company maintenance department of switchboard… more
- MyFlorida (Tallahassee, FL)
- …other written correspondence. + Provide outstanding customer service: listen to the caller 's question to understand the reason for the call, properly address/answer ... the question, and create a positive experience for each caller . + Prepare statistical reports, verifying the accuracy of the reports and all entries produced and… more
- HEI Hotels and Resorts (Nashville, TN)
- …forms, memorandum and other documents. + Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making ... skills to direct caller 's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. + Distribute… more
- Ramsey County (St. Paul, MN)
- …to six computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or ... initiate police, fire, and/or emergency medical (EMS) services to the caller . Perform data channel duties when scheduled. Operate Computer Aided Dispatch (CAD), 800… more
- University of Rochester (Rochester, NY)
- …evaluation and triage of calls received, particularly around the assessment of the caller or risk to self and/or others. Provides psychosocial assessment to patients ... Follows designated workflows outlined in the Crisis Call Manual to provide each caller with the appropriate level of care. Meets minimum target for units of… more
- MyFlorida (Tallahassee, FL)
- …but not limited to the following: + Receive, process, and resolve caller inquiries received via the Automated Call Distribution toll-free victim services information ... other service providers based on the nature of the inquiry. + Accurately enter caller information, type of service provided, and actions taken into the database used… more