- Orleans Parish Communication District (New Orleans, LA)
- …for later follow-up) when the answer cannot be directly provided to caller , employing 100% customer-focused caller positive experience. Includes returning all ... voice mail messages within one business day. + Answers the OPCD secure entry point requests within one or two notification tones to screen requests for entry, including escorting visitors if appropriate, employing 100% customer-focused visitor positive… more
- Justice, Bureau of Prisons/Federal Prison System (Minersville, PA)
- …Initiates and responds to numerous calls within the institution, ascertaining the caller 's identity before any exchange of information. Along with all other ... and responding to numerous calls within the institution, ascertaining the caller 's identity before any exchange of information. OR Combination of Education… more
- Canon USA & Affiliates (Lake Oswego, OR)
- …volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. **Responsibilities** + Answer all the calls ... the calls are routed to the appropriate department or person + Listen to the caller 's request and either solve the query or direct the call to the concerned… more
- Aimbridge Hospitality (Napa, CA)
- …name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the ... caller to end the call. + Talk with and listen to other employees to effectively exchange information. + Prepare and review written documents (eg daily logs business… more
- Sharp HealthCare (San Diego, CA)
- …applicable. On transfer calls, manages up the referral nurse to the caller .Consistently represents Sharp HealthCare to potential and current patients in a ... calls.Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times.Utilizes department standard communication techniques… more
- LA Care Health Plan (Los Angeles, CA)
- …for each call. Provide detailed information for each call including: Caller information; Information related to request/issue; Resolution information or escalation ... and verbal). Ability to navigate multiple programs/databases while assisting each caller . Proficient knowledge in healthcare product lines, medical terminology and… more
- HEI Hotels and Resorts (Atlanta, GA)
- …forms, memorandum and other documents. + Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making ... skills to direct caller 's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. + Distribute… more
- The County of Los Angeles (Los Angeles, CA)
- …at the mental health ACCESS and Telecommunication Center, performing triage on caller requests for service, referring caller to an appropriate treatment ... source, and/or dispatching a mobile response team or an ambulance. + Contacts ambulance companies when ambulance transport is requested through ACCESS Center or collaboration with directly operated clinics. + Prepares and signs the application for immediate… more
- Canon Business Process Services (Lake Oswego, OR)
- …volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. Responsibilities + Answer all the calls ... the calls are routed to the appropriate department or person + Listen to the caller 's request and either solve the query or direct the call to the concerned… more
- Minnesota Visiting Nurse Agency (Minneapolis, MN)
- …of this position: *Under general supervision, answers incoming calls and meets caller 's needs by scheduling, canceling, or rescheduling appointments for more complex ... information and patient's health insurance information provided by the patient or caller * Completes multiple types of patient registrations in a professional,… more