- Extra Space Storage (Midvale, UT)
- …dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach ... focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged… more
- Mirabito Energy Products (Binghamton, NY)
- …high-performing team culture despite physical distance. + Performance Monitoring: Utilize call center technology (WFM, QM, CRM) to monitor agent productivity, ... Job Title: Call Center Supervisor Reports to: Customer Care Manager Status:...Monitoring: Perform frequent remote quality assurance (QA) checks on agent calls, chats, and emails to ensure compliance with… more
- Atlantis Casino Resort Spa (Reno, NV)
- **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino ... a proven track record in a multi-property, high-volume call center . The Senior Call Center Manager must...Manager to provide final sign-off of training before an agent is put on the live phone lines. +… more
- Peckham, Inc. (Phoenix, AZ)
- …so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Trainer SUMMARY The Contact Center Trainer plays a critical role in empowering ... needed to meet and exceed expectations within a call center training environment. Key responsibilities include designing and facilitating...educational format. + Minimum six months as an CCS agent or ability to obtain agent certification… more
- Mass Markets (Mesilla, NM)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Brookfield Properties (Charleston, SC)
- …with a purpose-driven team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance, reporting, ... workflows, identify pain points, and deliver actionable insights that improve agent performance, customer experience, and system efficiency. You'll gather and… more
- Bank OZK (Alpharetta, GA)
- …developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS ... schedules and the flow of calls through the Communication Center , analyze and prioritize workload. 2. Establish performance standards...rate goals are met during peak calling periods: assess agent skills and adjust as necessary 5. Develop reports… more
- Leidos (Indianapolis, IN)
- …we do business. The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist** to join our federal-agency omni-channel contact center ... Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training materials for our… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... communication skills, we need your help in managing call center customer service agents. While your team operate the...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more