- Bank OZK (Alpharetta, GA)
- …developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS ... schedules and the flow of calls through the Communication Center , analyze and prioritize workload. 2. Establish performance standards...rate goals are met during peak calling periods: assess agent skills and adjust as necessary 5. Develop reports… more
- Leidos (Indianapolis, IN)
- …we do business. The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist** to join our federal-agency omni-channel contact center ... Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training materials for our… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... communication skills, we need your help in managing call center customer service agents. While your team operate the...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
- Mass Markets (Wichita, KS)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- …STIG-Manager) + Knowledge of / experience with Tenable suite of products (Security Center , Nessus Scanner, Nessus Agent ) is a plus + Seeking specific ... experience with the following operating systems and services is required: Red Hat Enterprise Linux (RHEL 8.x with RHEL 7.x and/or RHEL9.x a plus) + Have knowledge of corporate services including: DNS, SMTP, Splunk, Centralized patching solutions such as Red… more
- System One (Gaithersburg, MD)
- GenAI Contact Center Engineer Public Trust required RE MOTE Hourly Rate: $37.00 - $42.00 We are currently looking for an early career GenAI Contact Center ... Engineer to help design, secure, and automate an AWS contact center platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock,… more
- US Tech Solutions (Phoenix, AZ)
- …**Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance the performance ... 10 customer interactions (calls & chats mainly) from our offshore contact center against a new, comprehensive quality framework, focusing on effectiveness, ease, and… more
- HCA Healthcare (Jacksonville, FL)
- …want to join an organization that invests in you as a Patient Logistics Center Lead Dispatcher? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has ... difference. We are looking for a dedicated Patient Logistics Center Lead EMT like you to be a part...+ Functions as both the Lead Dispatcher and CDT agent when delegated as such. + Provides administration of… more
- Penn Medicine (Philadelphia, PA)
- …in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all ... each day. Are you living your life's work? Entity:Corporate Department:Contact Center PAH Location:3930 Chestnut Street Hours: (must live reasonable distance from… more