- Dow Jones (Princeton, NJ)
- …self-service and agent -facing tools and projects (eg, IVR, Verint, Customer Center ). + Manage the roadmap for DJCS-owned tools and measure ROI of improvements, ... for priorities within DJCS to improve the customer and agent experience, and act as a Continuous Improvement champion...service. + Keep the pulse on self-serve and contact center technologies and solutions. Stay informed of industry benchmarks… more
- Anderson Trucking Service, Inc. (St. Cloud, MN)
- …will serve as the enterprise-level owner for ATS's participation in the data- center industry - responsible for driving market strategy and growth, cross-functional ... single point of accountability for success in the data center segment, ensuring ATS presents a unified voice to...planning, pricing, and resource allocation. + Serve as change agent and promote an integrated enterprise roadmap to align… more
- Brookfield Properties (Webster, TX)
- …play a key customer-facing role, onsite within the Kissing Tree Welcome Center , ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor, ... Realtor Relations, and the daily operations of the Welcome Center . The position will share the vision and story...taking photographs, cleanup, etc. + Support the real estate agent outreach program by contacting agents to inform them… more
- Stanford University (Stanford, CA)
- …Translate requirements into well-engineered components (pipelines, vector stores, prompt/ agent logic, evaluation hooks) and implement them in partnership ... with the platform/architecture team. + **Application & Agent Development:** Build and maintain LLM-based agents/services that securely call enterprise tools… more
- Stanford University (Stanford, CA)
- …Translate requirements into well-engineered components (pipelines, vector stores, prompt/ agent logic, evaluation hooks) and implement them in partnership ... and insights that inform AI models and decision-making. + Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise… more
- State of Michigan (Macomb, MI)
- …Director of Field Operations. The employee may be assigned to act as an embedded agent assigned to a local law enforcement agency, an Institutional Parole Agent , ... What is the role of a Parole or Probation Agent ? Please explain the different characteristics needed to be...Correctional Facility + Charles E. Egeler Reception and Guidance Center + Chippewa Correctional Facility + Cooper Street Correctional… more
- OneMain Financial (New York, NY)
- …defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market strategy ... enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work closely with… more
- Walmart (Bentonville, AR)
- …experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) platform. This leader will drive the roadmap for ... define and execute the long-term vision for our enterprise contact center ecosystem, leveraging cloud-based contact center technologies, AI-driven automation,… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a **Principal AI Applied Scientist** for Dynamics 365 Contact Center , you will play a pivotal role in advancing Microsoft's mission to empower every ... etc.) of multimodal/MLLM models (Voice assistants etc.) to improve Agent name-entity recognition, Agent Reasoning and Agent Response quality. + Multimodal… more
- General Dynamics Information Technology (Fairfax, VA)
- …the purchase of health insurance for individuals and small businesses. Through the Center of Program Integrity (CPI), the Centers for Medicare & Medicaid Services ... and analysis of data, including enrollment data related to consumer and Agent /Broker activity within the health insurance exchange. Completes and/or supports the… more
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