- Dignity Health (Bakersfield, CA)
- …serves as a patient advocate. The educator acts as a positive change agent by facilitating nursing philosophy in the Maternal Child Health Module. **Job ... a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center . In...Chest Pain Center and Nationally Certified Stroke Center . In addition, we offer a beautiful Family Care… more
- Meta (New York, NY)
- …is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in ... and change management. 3. Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- Amazon (Seattle, WA)
- …Connect's workspace - the unified application interface used by both contact center agents and end-customers to deliver exceptional customer experiences. In this ... role, you will drive adoption and evolution of workspace across agent and customer touchpoints while shaping its future as an AI-powered experience. You will define… more
- Dignity Health (Los Angeles, CA)
- …the role of expert clinician and indirectly in the roles of consultant change agent educator and quality improvement agent . The Trauma/Acute Care Surgery and ... Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located...full complement of services including a Level II trauma center the Los Angeles Center for Womens… more
- Intuit (Atlanta, GA)
- …Product, and Operations. + Help shape strategy for improving agent effectiveness, customer outcomes, and end-to-end sales performance. **Cross-Functional ... Partnership** + Collaborate with Contact Center BPOs, Training, Sales, Enablement, Product, and Operations to...collaborating with Enablement, Sales, and Customer Success to improve agent performance. + Track record of building or scaling… more
- Walmart (Bentonville, AR)
- …or simply day-to-day: this is just one of many ways you will be a change agent on the frontline of the ever-changing retail industry making a difference in the lives ... a hands-on, fast paced role and as a change agent and process pro, you'll be on the front...one of our field locations in either a Fulfillment Center (FC), Distribution Center (DC) or Consolidation… more
- Public Storage (Plano, TX)
- …**Requirements & Strategy:** Elicit and prioritize business requirements from contact center stakeholders, then map current and future-state customer journeys that ... architect natural, multi-turn conversational experiences including dialog flows, prompts, agent personas, and tone guidelines that deliver accurate, contextual, and… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …The QA Analyst will identify trends and opportunities for both program and agent performance and will communicate/present to CRx key stakeholders and clients. The QA ... to identify trends, insights, and areas of opportunity within programs and agent performance. Create slide decks and present these documents to internal and… more
- Olympus Corporation of the Americas (Westborough, MA)
- …of innovative global policies requirements andstrategies for Quality Systems. + Change agent to break down barriers to prepare and influence direct team other ... leading a team with integrity and unity. + Change agent to break down barriers to prepare and influence...12 Paid Holidays + On-Site Child Daycare, Cafe, Fitness Center ** **Connected Culture you can embrace:** + Work-life integrated… more
- Koniag Government Services (Alexandria, VA)
- …and Trademark Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer inquiries and provide patent assistance ... following completion of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek non-legal information… more