- Abbott (Alameda, CA)
- …This role provides an opportunity to shape the future of customer and call center agent experiences in a fast-paced environment, with the autonomy to drive ... measurable value for both customers and the organization + Understand call center operations, customer pain points, and business objectives to design AI-driven call… more
- LinkedIn (Sunnyvale, CA)
- …Manager, to enable the design, delivery and continuous optimization of our end-to-end Marketing Agent ecosystem. You will be the center of defining agent ... Marketing Agents effort to design and operate a safe, scalable agent ecosystem that automates routine work, accelerates insight-to-execution, and amplifies strategic… more
- City of New York (New York, NY)
- …programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . DUTIES WILL INCLUDE ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …monitoring observations, changes to standards, policies, and procedures. + Ensure all Call Center Appointing Agent goals and objectives are properly prepared to ... its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority...coincide with the Agent 's monthly review. + Assist Lead Trainer in the… more
- CVS Health (Albany, NY)
- …ensure accuracy and consistency in operational metrics. Responsibilities also include overseeing agent skilling processes to ensure call center staff can handle ... to meet business needs. + Define Requirements for new functionality within call center technology to support multiple agent groups. + Independently performs… more
- The Boeing Company (Hazelwood, MO)
- …your future with us. Boeing Global Services (BGS) is looking for an **Associate Procurement Agent ** to join our Center of Excellence - Software, EEE, Casting and ... (Required Skills/Experience):** + 1+ years of experience working with a Purchasing Agent or Buyer in a Supplier Management/Procurement capacity + 1+ years experience… more
- Johnson, Mirmiran, and Thompson Inc. (Hunt Valley, MD)
- …News-Record's list of the Top 500 Design Firms. Position summary: The Design Software Support Agent within the Design Center of Excellence ( DCoE ) plays a role ... design software platforms (such as Autodesk and Bentley ) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and… more
- Bank OZK (Alpharetta, GA)
- …Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality ... related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that supports consistent processes and performance improvement… more
- Kemper (Birmingham, AL)
- …Process stop payments, voids and reissues requests made through Kemper Claim Center + Agent Activity: Process commission payments, chargebacks, and exceptions ... Coding and Settlement: Non-trade vendor disbursements (checks and ACH); Agent Commissions (multiple workstreams); claim check reissues; abandoned property payments… more
- Health Care Service Corporation (Richardson, TX)
- …Summary** This Position Is Responsible For The Full Lifecycle Management of the Call Center Agent Capability and Agent AI Product, From Strategic Planning ... To Tactical Activities, Specifying Requirements For Current And Future Products. Leading Ideation, Technical Development, And Launch Of New It Products. Establishing A Shared Vision With Business Unit Stakeholders By Building Consensus On Priorities And… more