- Bank OZK (Alpharetta, GA)
- …Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality ... related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that supports consistent processes and performance improvement… more
- Kemper (Birmingham, AL)
- …Process stop payments, voids and reissues requests made through Kemper Claim Center + Agent Activity: Process commission payments, chargebacks, and exceptions ... Coding and Settlement: Non-trade vendor disbursements (checks and ACH); Agent Commissions (multiple workstreams); claim check reissues; abandoned property payments… more
- Health Care Service Corporation (Richardson, TX)
- …Summary** This Position Is Responsible For The Full Lifecycle Management of the Call Center Agent Capability and Agent AI Product, From Strategic Planning ... To Tactical Activities, Specifying Requirements For Current And Future Products. Leading Ideation, Technical Development, And Launch Of New It Products. Establishing A Shared Vision With Business Unit Stakeholders By Building Consensus On Priorities And… more
- Northern Light Health (Brewer, ME)
- …AM to 4:30 PM *Remote/Hybrid within the state of Maine* Summary: The Contact Center Agent is responsible for managing inbound and outbound communications to ... Northern Light Health Department: Patient Service Center Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Work… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing ... Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center , you would answer inquiries from the general public received through a… more
- Adecco US, Inc. (Mesa, AZ)
- …solving problems, and creating memorable experiences for every customer interaction As a **Call Center Agent ** , you will be the voice of our clients-assisting ... Adecco is seeking Call Center Agents for our local client in Mesa,...plus. + **6+ months of customer service or call center experience** preferred. + Excellent **verbal and written communication… more
- Aaron's Inc (Pompano Beach, FL)
- …and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help ... role is $17.00 to $20** **.00 hourly. **Summary** Call Center Renewal Agents serve as coaches to our customers,...regulations, and laws + Opens and closes the call center daily + May be required to carry out… more
- New York State Civil Service (Endicott, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing ... and have questions regarding salary, please contact the Business Services Center (BSC): ###, ###@ogs.ny.gov.We offer a comprehensive benefits package, including:*13… more
- Ivyhill Technologies LLC (College Park, MD)
- …and bring them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries ... working in an office environment with a records management background. Prior call center or helpdesk experience preferred and considered a plus. + Security clearance… more
- ICW Group (San Diego, CA)
- …Request Management, Service Catalog, CMDB, Asset Management, Event Management, Employee Center , Virtual Agent , and Software Asset Management. + Maintain ... and improve the ServiceNow Employee Center . Create intuitive, user-friendly experiences that enable self-service and streamline fulfillment of workflows. +… more
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