- Microsoft Corporation (Redmond, WA)
- …* Driving growth strategy and roadmap for the product. * Evangelizing the product to new customers across Microsoft. * Working with diverse stakeholders to clarify ... **Overview** Are you interested in working on large scale cloud service platforms built on Kubernetes where your customers are a large and diverse set of Microsoft 365 product teams, running some of the largest workloads in Microsoft? If so, come be a part of… more
- Teleperformance USA (North Lauderdale, FL)
- …**As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Handle and ... carefully respond to all customer inquires** + **Provide excellent customer service through active listening** + **Work with confidential customer informartion and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** +… more
- ABBTECH Professional Resources, Inc. (MD)
- …and cloud engineers to implement features that deflect customer contacts with voice/ chat bots, optimize routing and flows, provide agents with real-time AI ... Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels. + Integrate Lex V2 bots into Amazon Connect flows for call… more
- US Tech Solutions (South Jordan, UT)
- …point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering ... efficiently resolving technical issues, and ensuring accurate documentation in a call/ chat ticketing system. The ideal candidate will demonstrate expertise in… more
- Robert Half Technology (Atlanta, GA)
- …Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels. + Integrate Lex V2 bots into Amazon Connect flows for call ... and step-by-step agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance. AI… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive transition to a unified solution for ... Plan, coordinate, and implement the migration of all persistent chat rooms to the new environment with minimal impact...Skype for Business services once all users and persistent chat rooms have been migrated successfully to the new… more
- TEKsystems (Phoenix, AZ)
- …enterprise support in a O365 / Windows environment + Experience providing phone, chat and email support to customers. + Strong customer service skills, strong people ... Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT /...minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time + Working knowledge of… more
- TEKsystems (Louisville, KY)
- …No sales experience required. roughly 50 calls per day. Will do some chat as well. Essential Job Functions: * Excellent communications skills * Ability to ... skills required * Proficiency in Excel spreadsheets a plus * Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills… more
- Public Storage (Plano, TX)
- …Analyst to support our digital transformation initiative across voice and chat channels. This pivotal role translates stakeholder requirements into intelligent, ... customer journeys that leverage autonomous AI agents across voice and chat channels **Conversation Design & Prompt Engineering:** Design and architect natural,… more
- Dickinson Financial Corporation (Leavenworth, KS)
- …in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions will be handled ... through direct video, phone, email, live chat and other electronic forms of communication. The agent...forms of client-facing technology such as email and live chat in order to complete banking transactions provide client… more