- Teleperformance USA (NE)
- …to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly ... attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes**… more
- Oracle (Washington, DC)
- …excellence. + Operate in an Extreme Programming (XP) asynchronous environment ( chat /tasks) without daily standups, and keep work visible by continuously updating ... task and ticket states in Jira. **Required Qualifications:** + 3 - 5+ years of experience in process as code, software engineering, automation development, or similar roles + Bachelors in computer science and Engineering or related engineering fields + Strong… more
- 3M (Atlanta, GA)
- …regularly benchmarks with other companies that are comparable in size and scope. ** Chat with Max** For assistance with searching through our current job openings or ... for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $88,157 - $107,748, which includes base pay plus variable incentive… more
- City of Norfolk, Virginia (Norfolk, VA)
- …Limited experience, basic navigation + Intermediate - Comfortable using core features ( chat , meetings, file sharing) + Advanced - Proficient with advanced features ... (channel management, integrations, etc.) + Expert - Able to train others or manage Teams administration 08 How do you handle a busy, stressful period with lots of customers? 09 What are your strategies to ensure excellent customer service? 10 Tell us about a… more
- Eaton Corporation (Woodridge, IL)
- …through excellent customer service skills + Manage daily phone, email, and chat volume to support internal and external customers + Communicate regularly with ... the channel sales organization to share and influence business intelligence **Qualifications:** **Basic Qualifications:** + Bachelor's Degree from an accredited educational institution + Minimum 1 year of professional experience in sales, customer support,… more
- Carrington (Madison, WI)
- …to all applicants: Carrington does not do interviews or make offers via text or chat .** Carrington is an equal opportunity employer. It is the policy of the company ... that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or… more
- H&R Block (Columbia, TN)
- …+ Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under ... stress + Ability to work independently with minimal supervision + Customer service experience + Demonstrated decision making, analytical, and problem-solving skills + Demonstrated organization, prioritization, and project coordination skills + Effectively… more
- Fiserv (Berkeley Heights, NJ)
- …with Session Border Controllers or Twilio. + Proven ability to support voice, chat , and email channels, ensuring seamless customer experiences. + Experience with API ... integrations, third-party applications, and cloud Contact Center deployments. + Skilled in SQL databases, CI/CD pipelines, and DevOps practices for scalable, reliable solutions. + Familiarity with AI-driven automation and self-service tools for Contact Center… more
- Family Resource Home Care (WA)
- …+ Assist in managing and organizing incoming leads, contact forms, and website chat inquiries within the CRM and website backend software. This includes efficiently ... sorting and prioritizing these queries to ensure prompt and accurate follow-up, helping streamline lead management and enhance customer engagement. + Manage and update online listings and directories, address modifications, and new location listings, ensuring… more
- GRAIL (Durham, NC)
- …of contact when a customer interacts with GRAIL via phone, email, and chat . In addition to being responsible for receiving inbound communications from customers ... within GRAIL's virtual contact center environment, the CSC demonstrates a firm understanding of the importance of exceptional service within the realm of cancer care. The CSC is committed to personal and professional change and growth, meeting the needs of the… more
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