• Live Chat Agent

    OMNICOMMANDER (Santa Rosa Beach, FL)
    Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
    OMNICOMMANDER (07/18/25)
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  • Live Chat Agent

    OMNICOMMANDER (Brentwood, TN)
    Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology ... general client concerns + Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
    OMNICOMMANDER (07/18/25)
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  • Product Manager, Conversational AI (IVR…

    EchoStar (Englewood, CO)
    …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
    EchoStar (08/03/25)
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  • Lead Technology Business Systems Consultant…

    Wells Fargo (Wilmington, DE)
    …(Lead Technology Business Systems Consultant) to join the Contact Center as a Service (CCaaS) Agent Controls and Live Chat Team. **In this role, you will:** + ... **Desired Qualifications:** + Experience in contact management technologies across Voice and Chat + Understanding of IVR/IVA and call routing platforms and softphone… more
    Wells Fargo (08/23/25)
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  • Flexi Customer Service Agent

    Colgate-Palmolive (Overland Park, KS)
    …to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of ... Together, let's build a brighter, healthier future for all. The **Flexi Customer Service Agent ** is responsible for delivering an exceptional customer experience… more
    Colgate-Palmolive (07/23/25)
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  • Principal Technical Consultant (Integrations/AI),…

    ServiceNow, Inc. (Raleigh, NC)
    …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
    ServiceNow, Inc. (08/25/25)
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  • Principal Service Management Consultant

    Capgemini (Chicago, IL)
    …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
    Capgemini (08/13/25)
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  • Temporary Call Center Universal Agent

    Carter's/OshKosh (Atlanta, GA)
    … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
    Carter's/OshKosh (08/24/25)
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  • Sr. Manager, Customer Support Experience

    Panasonic North America (Newark, NJ)
    …optimization of our digital omni-channel engagement experience, including AI-powered chatbots and live agent chat across the web, plus emerging social media and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
    Panasonic North America (08/27/25)
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  • Delivery Consultant - Connect, Amazon Connect…

    Amazon (Mountain View, CA)
    …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
    Amazon (08/08/25)
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