- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- OMNICOMMANDER (Brentwood, TN)
- Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology ... general client concerns + Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- Wells Fargo (Wilmington, DE)
- …(Lead Technology Business Systems Consultant) to join the Contact Center as a Service (CCaaS) Agent Controls and Live Chat Team. **In this role, you will:** + ... **Desired Qualifications:** + Experience in contact management technologies across Voice and Chat + Understanding of IVR/IVA and call routing platforms and softphone… more
- Colgate-Palmolive (Overland Park, KS)
- …to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of ... Together, let's build a brighter, healthier future for all. The **Flexi Customer Service Agent ** is responsible for delivering an exceptional customer experience… more
- ServiceNow, Inc. (Raleigh, NC)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Carter's/OshKosh (Waipahu, HI)
- … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-channel engagement experience, including AI-powered chatbots and live agent chat across the web, plus emerging social media and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
- Microsoft Corporation (Redmond, WA)
- …pushing further into the age of AI: integrating with GitHub Copilot, improving agent chat context with real-time diagnostic and linting insights, developing ... and related tools. + Collaborate with AI teams to enhance Copilot chat and agent experiences with rich language and debugging context. + Invent and prototype… more
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