- JPMorgan Chase (Jersey City, NJ)
- …this role, you'll engineer solutions that make decision-making, information flows, and human- agent interactions more efficient, safe, and intuitive. Be part of a ... human cognition. You will ensure that decision-making, information flows, and human- agent interactions are optimized across voice, text, data visualization, and… more
- Research Foundation CUNY (New York, NY)
- …RESPONSIBILITIES + Provide technical support to our Registry members through e-mail, chat , and phone. + Review documentation from Registry members and verify ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- The Cigna Group (Nashville, TN)
- …questions or concerns in a timely manner via incoming call or incoming chat sessions. + Develop and foster patient relationships on every interaction, building ... helping people at some critical points of their lives. The Call Center agent (Health Service Specialist) represents the company; our people make all the difference… more
- JPMorgan Chase (Jersey City, NJ)
- …You will focus on optimizing decision-making, information flows, and human- agent interactions across voice, text, data visualization, and ambient interfaces. ... + Conduct cognitive task analyses for multimodal workflows, including voice, chat , visual dashboards, and ambient signals. + Translate cognitive insights into… more
- Microsoft Corporation (Redmond, WA)
- …to build intelligent, scalable, and omnichannel customer service operations through voice, chat , SMS, and more. As a Principal Applied AI Engineer, you will ... natural language understanding, speech, and real-time reasoning to improve agent productivity and customer satisfaction. + Lead complex technical initiatives,… more
- Microsoft Corporation (Redmond, WA)
- …AI. We are responsible for the core systems that power the Microsoft 365 Chat Copilot for enterprise - a groundbreaking AI assistant used by hundreds of millions ... with a direct impact on how the world works. Recent launches like the Analyst Agent in Microsoft 365 Copilot showcase the breadth and depth of the impact you'll help… more
- San Francisco Federal Credit Union (San Francisco, CA)
- …through strategic outreach across digital channels (phone, video, email, chat ), cultivating high-value relationships and identifying opportunities for financial ... and member behavior to refine strategies and improve outcomes. * Change Agent : Leads through transformation, embracing innovation and driving adoption of new… more
- UGI Corporation (Charlotte, NC)
- …the nesting shadowing program for new agents during their initial phone, chat , and email interactions, providing immediate feedback and guidance. + Create ... personalized development plans based on each agent 's strengths and growth areas. + Assist with troubleshooting technical issues and navigating complex customer… more
- Vail Resorts (Keystone, CO)
- …Manage and respond to guest communications via phone, email, text and live chat platforms. + Coordinate reservation details to ensure guest satisfaction and seamless ... + Indicate special reservation types (eg, complimentary, employee discount, travel agent rates) using correct codes and rate structures. + Maintain confidentiality… more
- TEKsystems (Portland, OR)
- …and customer-focused professional to join our team as a Customer Experience Agent . This unique hybrid role combines customer service responsibilities with data entry ... betting operations. Key Responsibilities + Respond to player inquiries via phone, chat , and email, providing timely and high-quality support. + Manage multiple… more