- Sallie Mae (Indianapolis, IN)
- …For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong ... **Position Overview** We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and… more
- JPMorgan Chase (New York, NY)
- …and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation ... the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as...escalation paths, and error handling for both self-service and agent -assisted scenarios. + Develop audio and text prompts and… more
- Conduent (San Antonio, TX)
- …department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you get:** ... volume is required. + Assists with supervisor call backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with… more
- Microsoft Corporation (Redmond, WA)
- …chain of thought techniques, intelligent information retrieval techniques or through agent orchestration. These innovations will enhance M365 Chat , Researcher ... agent , Windows Companions, or highly personalized search and recommendations systems in widely used office applications. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with… more
- Microsoft Corporation (Redmond, WA)
- …chain of thought techniques, intelligent information retrieval techniques or through agent orchestration. These innovations will enhance M365 Chat , Researcher ... agent , Windows Companions, or highly personalized search and recommendations systems in widely used office applications. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with… more
- Metropolitan Council (Minneapolis, MN)
- … experience lens + Understanding omnichannel use cases (phone, SMS, email, and chat ) + Evaluating agent workflows for efficiency and translating into clear ... requirements, user stories, and process maps for a new CRM and integrated telephony solution + Partnering with frontline teams to validate changes + Partnering with internal teams like Product Management, the Contact Center, the Transit Control Center (TCC),… more
- Teleperformance USA (North Lauderdale, FL)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... at our North Lauderdale, Florida location.** **Your Responsibilities** **As a Contact Agent Representative, your main responsibility is to find innovative ways to… more
- Realtor (Austin, TX)
- …Studio visual flows, Retool UI builder, Vertex Agent Builder canvas, or Replit Agent chat -to-app, and hand off runbooks to business owners. + Teach and ... workflows with Glean Agents, Ema, Retool Agents, Vertex AI Agent Builder, or Zapier AI actions, then harden the...Comfortable with Automate tooling like Glean Agents, Vertex AI Agent Builder, Retool Agents, or Zapier AI and can… more
- LinkedIn (San Francisco, CA)
- …for our customers, sales, and support teams, with an immediate focus on virtual chat and AI agent experiences. You will lead strategy, messaging and positioning ... and Premium) to understand customer and sales rep needs related to VCA and Agent tools. + Translate user insights and pain points into actionable product roadmap… more
- Amazon (Austin, TX)
- …related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower ... severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more