- ABBTECH Professional Resources, Inc. (MD)
- …step-by-step agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance. + AI ... and cloud engineers to implement features that deflect customer contacts with voice/ chat bots, optimize routing and flows, provide agents with real-time AI… more
- Robert Half Technology (Atlanta, GA)
- …step-by-step agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance. AI ... Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels. + Integrate Lex V2 bots into Amazon Connect flows for call… more
- US Tech Solutions (South Jordan, UT)
- …high tech and fast paced work environment** **Executive Summary:** The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... phone and live chat channels in a fast-paced 24x7x365 environment. This role...resolving technical issues, and ensuring accurate documentation in a call/ chat ticketing system. The ideal candidate will demonstrate expertise… more
- Dickinson Financial Corporation (Leavenworth, KS)
- …phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent ... in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions will be handled… more
- Public Storage (Plano, TX)
- …Analyst to support our digital transformation initiative across voice and chat channels. This pivotal role translates stakeholder requirements into intelligent, ... customer journeys that leverage autonomous AI agents across voice and chat channels **Conversation Design & Prompt Engineering:** Design and architect natural,… more
- The Hartford (Hartford, CT)
- …and possess expert knowledge in Copilot for Excel, Teams, M365 Copilot Chat , Outlook, and OneDrive. Additionally, the candidate should be proficient with Google ... and Agentic technologies in financial services, including Excel, Teams, M365 Copilot Chat , Outlook, and OneDrive. + Demonstrate and implement solutions using Google… more
- TEKsystems (Louisville, KY)
- Description The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, ... required. roughly 50 calls per day. Will do some chat as well. Essential Job Functions: * Excellent communications...in Excel spreadsheets a plus * Prior experience using chat or email as customer response channel a plus… more
- Leidos (Indianapolis, IN)
- …and maintain customer support content including knowledge articles, email templates, and chat scripts + Conduct regular content audits to ensure relevance, accuracy, ... materials for agents + Coordinate with quality assurance teams to review agent interactions, identify recurring knowledge gaps, and update content accordingly +… more
- Public Consulting Group (Columbus, OH)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against documented… more
- Amazon (Seattle, WA)
- …build, and scaling of core services such as tool orchestration, agent execution engine, evaluation pipelines, model serving/tuning infrastructure, and monitoring ... will work closely with applied scientists and engineers to translate prototype agent capabilities into robust, scalable production systems. You will need to rapidly… more