- Amazon (Seattle, WA)
- …build, and scaling of core services such as tool orchestration, agent execution engine, evaluation pipelines, model serving/tuning infrastructure, and monitoring ... will work closely with applied scientists and engineers to translate prototype agent capabilities into robust, scalable production systems. You will need to rapidly… more
- Amazon (Palo Alto, CA)
- …optimize, and grow their campaigns. Beyond building models, you will advance the agent ecosystem by experimenting with and applying core primitives such as tool ... non-conversational experience. - Design and implement advanced model and agent optimization techniques, including supervised fine-tuning, instruction tuning and… more
- GE Appliances, a Haier company (Louisville, KY)
- …developing, training, and monitoring AI solutions such as virtual agents, agent assist tools, knowledge automation, generative AI applications, and digital sales ... automation strategy within our customer service operations, supporting voice, chat , messaging, self-service, and B2B (business-to-business) channels. + Develop and… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Unity (Unity Village, MO)
- …of high-quality, compassionate service across all communication channels (phone, email, chat , text, social media), drives team performance in alignment with Unity ... service levels, and prayer associate states across all channels (phone, email, chat , text, and social media). 13. Initiate corrective actions when required in… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …(CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, contract benefits, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention, etc. + Takes… more
- Amazon (Seattle, WA)
- …In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents ... on building resilient, observable, and maintainable systems that accelerate innovation in agent -based AI. Key job responsibilities - Implement core services and APIs… more
- OneMain Financial (New York, NY)
- …features and improve overall service quality. + Conduct user research and gather agent and customer feedback to continuously improve the product offering. + Develop ... closely with design teams to create intuitive and user-friendly customer and agent experiences across all channels. + Define, track and utilize performance metrics… more
- H&R Block (Folsom, CA)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... Experience with tax planning and audit support + Enrolled Agent or Circular 230 certified + Collaboration tools such...to face and through virtual tools - video, phone, chat , email + Review and complete accurate tax returns… more
- AECOM (Houston, TX)
- …and drive measurable business value. With deep expertise in Agentic AI, multi- agent orchestration, and generative AI, you will architect solutions that automate ... agentic AI solutions using appropriate technologies and frameworks, incorporating multi- agent collaboration and aligning with business requirements and measurable… more