- Trinity Health (Syracuse, NY)
- …and troubleshoot Cisco Call Manager, Cisco CER, Cisco Unity Connection, and Cisco Contact Center . + Utilize Cisco Intelligence Center for ... Call Manager + Cisco CER + Cisco Unity Connection + Cisco Contact Center + Cisco Intelligence Center ( Contact Center Reporting)… more
- Cisco (Allen, TX)
- …of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings. + Perform technical ... in a presales capacity. + You have a deep technical understanding of the Contact Center field - on-prem and cloud. **Preferred Qualifications** + Experience… more
- WSP USA (San Francisco, CA)
- …major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL structured ... center systems administration, with a focus on Genesys Cloud and Cisco Contact Center . + Proven track record of managing large-scale contact … more
- Deloitte (Houston, TX)
- …Strategic Planning & Migration: Develop the roadmap for the migration from the on-premise Cisco contact center platform to Genesis CX. This includes ... wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager...modern technology solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The… more
- UCHealth (Aurora, CO)
- …advanced-level platform design, support and incident management for platform-level issues affecting the Cisco Contact Center (UCCX) and Cisco Call ... including Cisco Communications Manager, Unity Connection, Unified Contact Center Express (UCCX). + Provide technical...and other Cisco voice products. + Unified Contact Center Express (UCCX) + Cisco… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …preferred. **Skills and Physical Demands:** + Hard Skills: + Technical knowledge of Cisco Communications Solutions: Contact Center , Unity Connection, Unified ... This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The… more
- GCI Communication Corp (Anchorage, AK)
- …Edition 6k & 7k UCS Cisco Emergency Responder Cisco Unified Comms Serviceability Cisco Unified Contact Center Express Cisco Unified Comms Admin ... you will be requested to provide emergency after hours contact numbers, to include your home and cell phone...for emergency call outs performed by SMC (Service Management Center )/ NOC. + Participant in troubleshooting bridges by providing… more
- Amergis (Columbia, MD)
- … Unified Call Manager 10.x and Cisco Unity + Preferred experience with Cisco Contact Center Express + Preferred experience with administrating Cisco ... manner based on priority + Oversee programming of end user data into Cisco Call Manage for new hire telephone requests, moves/adds/changes and ensure inventory is… more
- CACI International (Forest Heights, MD)
- …(CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS), Cisco Unified Contact Center , Expressway, WebEx, and Microsoft Teams. + ... + Manage, troubleshoot, and maintain Unified Communications and VoIP system endpoints ( Cisco CM, CMS, VTC, Microsoft Teams). + Ensure compliance with current… more
- Parexel (Baltimore, MD)
- …outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system) + ... **Work Location** : onsite in Baltimore, MD At Parexel, the **Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical research… more