- WCG Clinical (Cary, NC)
- …into actionable initiatives and coordinate cross-functional execution. Develop and execute client success plans aligned with strategic performance metrics. + ... improve the client experience. Maintain accurate records of client interactions, feedback, and performance data. + Manage and oversee the activities of the… more
- BLN24 (Mclean, VA)
- …delivery health and resolve escalations. + Implement standardized delivery practices and client reporting rhythms. + Track performance metrics such as delivery ... design, and strategy. + Demonstrated ability to manage to performance metrics such as client satisfaction, account...to manage to performance metrics such as client satisfaction, account growth, profitability, utilization, and retention. +… more
- Mass Markets (Richmond, VA)
- …with client expectations, service level agreements (SLAs), and key performance indicators (KPIs). + Conduct regular business reviews and present performance ... a BPO, customer experience, or related industry. + Proven success in managing client relationships and meeting performance targets. + Proficiency in Microsoft… more
- Allied Universal (Pleasanton, CA)
- …within the ranks + Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, ... us and be part of the excitement! Allied Universal(R) is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing… more
- Cognizant (Chicago, IL)
- … satisfaction for all Cognizant solution portfolios - Regularly reviews account performance metrics and client satisfaction with Cognizant senior management, ... the KPIs used to measure contribution to the growth of the client 's business and company performance - Manages account P&L to meet or exceed specified revenue… more
- Banc of California (Boston, MA)
- …team prior to loan closing to prepare for the seamless transfer of the new client into Portfolio Management. + Proactively track performance of client ... reports and summaries to keep management informed on portfolio performance , as required. + Communicate with client ...portfolio performance , as required. + Communicate with client and or supervisor to anticipate potential loan issues… more
- AON (Boston, MA)
- …Our Local Client Delivery Leaders are responsible for the overall performance of Client Delivery colleagues in their market, ensuring ongoing development ... Client Delivery Leaders are responsible for the overall performance of Client Delivery colleagues in their market, ensuring ongoing development and… more
- Ethos Veterinary Health (Dallas, TX)
- …of Client Services employees, ensuring smooth workflows and optimal team performance . + Manage Client Service staff schedules, ensuring adequate coverage, ... Leadership & Performance Management: + Conduct annual performance reviews and provide ongoing feedback to Client... performance reviews and provide ongoing feedback to Client Service staff. + Work closely with other … more
- ABM Industries (Atlanta, GA)
- **Overview** **Vice President, APS (Integrated Facilities Services) Sales - New Client Acquisition** **About ABM Performance Solutions (APS)** ABM Performance ... a **strategic, results-driven IFS sales executive** to lead **new client acquisition** for ABM Performance Solutions. In...to lead **new client acquisition** for ABM Performance Solutions. In this national leadership role, you will… more
- WCG Clinical (Cary, NC)
- …excellence, and conducting regular coaching and development. + Define and track performance metrics related to key client satisfaction, retention, expansion, ... in utilizing our technical tools and platforms. + Analyze client feedback, market trends, performance data, and...platforms. + Analyze client feedback, market trends, performance data, and support metrics to inform continuous improvement,… more