- ITT (NY)
- …consistent execution of patching, vulnerability management, configuration management, inventory/ CMDB accuracy, and lifecycle refresh programs. + Own observability ... and monitoring strategies for proactive issue identification and resolution. **Project Delivery** + Provide leadership for all networking, voice, and video project execution, including lifecycle refreshes, data center migrations, M&A integrations, and… more
- CACI International (VA)
- …discussion and direction in evolving the service catalog, self-service capabilities, CMDB , asset, incident, problem, change, service level, knowledge, and request ... management design, workflow, implementation, and overall best practice * Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with… more
- CACI International (VA)
- …catalog items, workspaces and compliance dashboards. * Knowledge of ITIL, CMDB , and Procure-to-Retire (P2R) lifecycle in ServiceNow. * Experience in Agile ... environments, including working in sprints with cross-functional teams. - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a… more
- Toyota (Plano, TX)
- …Disaster Recovery testing + Review and ensure accuracy of the information in CMDB + Review and ensure accuracy of the Application Runbooks, Maintenance Manuals, etc. ... + Participate in Operations Assessment of Factory Technical Deliverables + Ensure proper knowledge transfer has been done for Factory Technical Deliverables + Collaborate with Factory Release Master to review and assess upcoming releases for support handover +… more
- City of New York (New York, NY)
- …of Integration Hub, REST/SOAP APIs, MID Server - Familiarity with ITSM, CMDB , CSM, and cross-module relationships. CERT IT DEVELOPER (APP) - 13643 Qualifications ... Professional/Vendor Certification, Education and Experience Requirements: You must have current professional/vendor certifications. In addition, you must have one of the following: 1. A masters degree in computer science or a related field from an accredited… more
- Safran (Cincinnati, OH)
- …setup, account creation, and equipment distribution). * Manage asset inventory using CMDB or asset management systems; support refresh cycles and data migrations. * ... Collaborate with the Business Manager and corporate IT to standardize onboarding procedures and documentation. Infrastructure & System Maintenance * Monitor system performance, backups, and security health status. * Coordinate the Application of OS patches,… more
- Lilly (Indianapolis, IN)
- …levels + Provide accurate updates/changes to the Service Now Configuration Management Database ( CMDB ) + Support the Periodic Review process (eg, for INC and PRB ... analysis) + Conduct annual reviews of the service level management process and negotiate and control any amendments necessary + **You will be responsible for MES installations** + Create and manage MES installation roadmap + Coordinate upgrades with the site… more
- Arizona Public Service (Phoenix, AZ)
- …Expert: Proficient with ServiceNow modules such as Incident, Problem, Change, CMDB , and Reporting; ability to translate business needs into technical requirements. ... + Calm Under Pressure: Skilled at leading high-stakes incident calls and navigating competing priorities with confidence and clarity. + Collaborative Influencer: Strong communicator who can engage everyone from technical teams to executives, fostering… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …systems and IT Service Management (ITSM) tools for incident generation (ServiceNow), CMDB synchronization, and workflow automation. + Write scripts and use APIs for ... automation, data processing, and integration between disparate systems. + Provide root cause analysis and troubleshooting for monitoring and integration issues, working with support teams to resolve incidents. + Develop operational procedures, runbooks, and… more
- Baylor Scott & White Health (Dallas, TX)
- …ITSM platform, using diverse data integrations to ensure integrity of the CMDB and service mapping capabilities. - Drive automation, workflows and insights through ... the use of AI to improve efficiency, self-service adoption, and user satisfaction. - Partner with cybersecurity, application, clinical informatics, and infrastructure teams to ensure ITSM practices support enterprise risk, compliance, and resilience goals.… more